Senior Solutions Consultant

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
• Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Requirements:

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities.
• Ability to work cross-functionally in a fast-paced environment.
• Fluency in written and spoken English.

Nice-to-haves:

• Experience working with Finance, Banking, and/or Insurance industry customers
• Fluency in written and spoken Portuguese, Spanish, French, German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.