Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Front powers the way teams communicate with their customers — and security is foundational to keeping that trust.

We’re looking for a Senior Security Operations Engineer to help protect Front’s customers, employees, and platform by strengthening detection, response, and security operations at scale.

This role is for someone who thrives in ambiguity, can move quickly from signal to action, and enjoys building durable systems and playbooks — not just fighting fires. You’ll partner closely with Engineering, IT, Legal, and Business leaders to reduce risk, respond to incidents, and continuously raise the security bar across the company.

What will you be doing?

Own end-to-end security incident response, including triage, containment, eradication, recovery, and post-incident learnings
Build and continuously improve detection coverage across cloud, endpoint, identity, and SaaS systems
Develop security automation and workflows to reduce manual toil and improve response speed
Lead investigations into suspicious activity, account compromise, and potential data exposure events
Partner with Engineering and IT to harden systems, improve logging/telemetry, and close recurring control gaps
Drive readiness through tabletop exercises, runbooks, metrics, and operational reviews
Manage security tooling configuration and tuning (SIEM, EDR, IAM, alerting) to reduce noise and increase fidelity
Communicate clearly during high-severity situations, aligning stakeholders on impact, status, and next steps

What skills and experience do you need?

5+ years of experience in Security Operations, Incident Response, Detection Engineering, or similar security roles
Strong understanding of attacker techniques and defensive strategies across cloud, endpoint, identity, and network surfaces
Hands-on experience with SIEMs, EDR platforms, and investigation workflows (including log querying and alert tuning)
Ability to AI tools to streamline security operations and response
Experience building incident response processes, playbooks, and operational metrics that scale with company growth
Strong cross-functional collaboration skills, with the ability to influence Engineering and IT partners without relying on authority
Calm, structured decision-making under pressure, with strong written incident communication
AI fluency: ability to use AI tools to accelerate investigations (summarization, clustering, query generation) while validating outputs and protecting sensitive data

This role offers the option to work from our Santiago office on Tuesdays, Wednesdays, and Thursdays to collaborate with the team and stay connected, though in-office attendance is not required.