Senior Project Manager (PM) - Professional Services

Effectual Senior Project Managers (PMs) are members of the Project Management Office (PMO) Practice within Effectual’s Professional Services (PS) organization. They ensure that Effectual’s customers receive exceptional service, leveraging the full breadth of Effectual’s experience, expertise, and execution capabilities. Senior PMs oversee all delivery activities for their assigned engagements across the full portfolio of offerings Effectual provides and are accountable for driving successful project outcomes on time and within budget. They develop strong working relationships with customers and collaborate with Account Executives, Solution Architects, and senior members of Effectual’s PS organization to deliver consistent, high-quality results.

A Glimpse into the Daily Routine of a Senior Project Manager

Effectual Senior PMs exhibit mastery in engagement and relationship management. While they can successfully deliver short, tactical projects, they are at their best when presented with highly complex, multi-faceted engagements with significant financial implications for the customer and Effectual. Senior PMs are force multipliers who thrive working across multiple workstreams—both in the weeds and at a strategic level—because this allows them to fully understand how Effectual is serving their customers. They are detail-oriented, and nothing that could negatively impact how Effectual is perceived or the achievement of the customer’s desired outcome goes unnoticed. The successful Senior PM quickly establishes themselves as the go-to person within Effectual—the person sought out when a project simply must go well. Critically, Effectual Senior PMs are effective leaders who influence outcomes and drive accountability without relying on positional authority.

Essential Duties and Responsibilities

Ensuring Customer Retention Through Exceptional Delivery Quality

• Champion Effectual’s Delivery Framework through effective Scrum or hybrid practices, facilitating regular collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability for timely project completion.
• Coordinate staffing of customer workstreams
• Serve as the escalation point for risk management and mitigation of customer concerns

Furthering Effectual’s Relationship with Assigned Customers

• Cultivate productive, trusted relationships with key customer executives and stakeholders
• Understand customer business priorities and objectives, ensuring Effectual’s work is focused on delivering value, driving outcomes, and supporting strategic goals

Establishing and Maintaining Excellent Customer Relationships

• Prepare, schedule, and conduct project kick-off meetings
• Prepare and deliver weekly project status reports and conduct weekly checkpoint meetings to review project status
• Research client questions, including technical questions and billing issues, and provide timely responses
• Communicate and negotiate adjustments to project delivery timelines; prepare and deliver change orders

Establishing and Maintaining Rigorous Project Governance and Execution

• Assess customer governance and cloud maturity, develop customized communication and governance plans to achieve engagement goals and timelines
• Allocate, schedule, and manage project-related resources, inclusive of managing resource conflicts
• Meet regularly with team members to review progress and hold team members accountable on task delivery timelines to ensure timeliness and accuracy
• Ensure team members are entering time on a daily/weekly basis; review and approve time submissions in a timely fashion
• Regularly monitor project financials (total hours burned vs forecasted) and notify PS leadership and the Account Executive of any risks to delivery timeline, budget, or scope as soon as identified
• Prepare level-of-effort (LOE) and duration estimates for review and cost estimation by PS leadership and Account Executives

Supporting Project Delivery Team Members

• Schedule meetings with stakeholders and gather information requested from the client in a timely fashion
• Clarify deliverables, define the client’s expectations, and negotiate a mutually acceptable definition of done for each project deliverable
• Mentor and coach less experienced Effectual PMs to strengthen their project delivery, leadership, and stakeholder management capabilities

Supporting Account Executives

• Notify and invite Account Executives to key meetings (e.g., project kickoff and close-out)
• Listen for and communicate potential opportunities for follow-on work and other opportunities

Maintaining Relationships with Third-Party Vendors and Partners

• Provide ongoing visibility into project delivery and maintain open lines of communication, responding to questions in a timely fashion
• Build strong working relationships with partner and client delivery teams to drive seamless and effective engagement delivery