Insurance Program Manager

Integrated Specialty Coverages (ISC) is a growth-stage technology and data-driven commercial MGA and insurance wholesaler, backed by Onex Partners, leading innovation in the insurance market. ISC combines insurance and technology to create an Insurtech powerhouse, focusing on digitally-driven operations and AI/ML to optimize customer engagement.

Job Summary

ISC is seeking an experienced Insurance Program Manager to enhance their insurance program technology platform and operational workflows. The ideal candidate will:

• Lead strategic program development, including rate/quote/bind/issuance systems and M&A integration.
• Oversee projects from start to finish, collaborating across multiple business units.
• Drive insurance business requirements for systems and operations.

This role is ideal for a dynamic professional with expertise in insurance operations and information systems management, eager to drive impactful change in the insurance industry.

Position Responsibilities

• Take lead ownership of new insurance program concepts, including requirements, project planning, and cross-functional integration.
• Provide project management for cross-business-unit collaboration.
• Collaborate with IT teams and stakeholders to design system and workflow requirements and propose efficient solutions.
• Design, document, implement, and maintain configurable information systems, ensuring data integrity, security, and regulatory compliance.
• Manage and troubleshoot system-related issues, offering technical support and overseeing upgrades.
• Conduct regular audits to identify system vulnerabilities and implement security measures.
• Collaborate with Program Managers and underwriters to evolve rate, quote, bind, and policy issuance systems.
• Facilitate seamless transitions of programs from acquired companies into the ISC platform.
• Provide project management, tracking, and business updates for key projects.
• Lead and manage onshore and offshore support resources, including:
• Endorsements processing
• Policy/invoice validation
• Ensuring audit file completeness
• Collaboration with accounting on Premium Finance/Accounts Payable
• Bordereau delivery and automation
• Overseeing inspections
• Managing surplus lines filing (collaborating with vendors)

Minimum Qualifications

• A Bachelor's Degree in any field.
• Minimum of 8+ years of hands-on experience in commercial lines underwriting or operations.
• 5+ years of project management experience.
• Proficient in configuring and updating insurance policy administration systems, preferably with MGA Systems experience (minimum 5 years).
• Proficient in MS Office, particularly MS Excel.
• Experience using tools such as Visio or Figma for workflow mapping.
• An entrepreneurial mindset with the ability to independently drive projects and tasks.
• Demonstrated experience in managing teams effectively.
• Expertise in information systems design, implementation, security, and troubleshooting within the insurance industry.
• Ability to handle multitasking and provide project management capabilities.

Preferred Qualifications

• PMP certification.