Senior Program Management Office (PMO) - Client-Facing Consulting

About the Job

Goods & Services is looking for a Senior PMO who supports the coordination and delivery cadence of complex, multi-team client engagements. This role ensures program governance runs smoothly—driving meeting discipline, tracking open issues to resolution, and maintaining accurate, actionable records across workstreams.

What You’ll Do:

• Lead the planning, execution, and delivery of complex, cross-functional technical programs on behalf of client organizations, ensuring alignment with the client’s business objectives, technical strategy, organizational priorities, and team dynamics.
• Define program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement’s statement of work (SOW), while proactively managing risks, issues, and changes throughout the program lifecycle.
• Understand, communicate, and execute program strategies aligned with the client’s enterprise architecture, security, compliance, and operational standards.
• Serve as the escalation point for critical program, operational, and security issues, coordinating across client and consulting-team stakeholders to drive timely resolution and effective risk mitigation.
• Enforce program governance, delivery standards, KPIs, service level agreements (SLAs), and reporting to ensure successful execution and operational excellence.
• Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management to support client business priorities and engagement commercial terms.
• Drive continuous improvement initiatives by optimizing client processes, workflows, automation, and operational practices to improve scalability, reliability, and efficiency.
• Partner with client engineering, operations, security, and executive stakeholders—alongside our delivery team—to align priorities, communicate program status, and influence strategic decision-making.
• Leverage data, metrics, dashboards, and analytics to measure program health, identify trends, support decision-making, and improve business outcomes for the client.
• Become a trusted advisor to client senior leadership, managing stakeholder expectations and ensuring program outcomes that support account growth and durable long-term client relationships.
• Identify opportunities for expanded scope within existing client relationships and contribute to proposals and statements of work.
• Own program financials—budget, forecast, burn, and change-order/scope management—in a client-billable consulting context.
• Collaborate with Goods & Services to share engagement insights, adopt shared standards, and reinforce a unified organizational approach to client work.
• Proactively share customer risks that could affect delivery, budget, or account health, ensuring early visibility and enabling timely mitigation decisions.
• Identify and champion new business opportunities for organic growth by surfacing patterns across engagements, spotting demand signals for new or adjacent service offerings in collaboration with our Growth team.

What You’ll Need:

• A Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience.
• 7+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives, including significant experience in a client-facing consulting or professional services environment.
• Concrete Agile/Scrum delivery experience preferred, and experience in multiple program management methodologies desired (waterfall, agile, scrum, kanban, lean, PgMP, SAFe, etc.), with judgment on which to apply per client and when to scale governance up or down.
• Experience partnering with client engineering, operations, and business stakeholders to drive alignment, resolve dependencies, and deliver strategic outcomes.
• Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced client environment.
• Strong analytical and problem-solving skills, with experience using data, metrics, and reporting to drive program decisions and measure success.
• Excellent written and verbal communication skills, with experience presenting program status, risks, and recommendations to senior client leadership.
• Proven ability to build credibility and influence cross-functional teams, including client teams where our firm holds no direct authority, and drive results.
• Comfort operating as an outside advisor: building trust and credibility quickly in a new client organization without the built-in authority of an internal role.
• Tolerance for ambiguity: ability to make sound calls and keep a program moving with incomplete information, then bring structure to the situation as it clarifies rather than waiting for clarity to act.

Preferred:

• Experience enabling others to use AI.
• Experience in the Financial Services sector.
• PMI Certification.