Senior Manager, Product Strategy & Operations

About the Role

As Senior Manager, Product Strategy & Operations, you'll be the connective tissue between Product, Engineering, and Go-to-Market, turning strategy into execution across the product lifecycle. You'll build the operating systems that help our product teams make better decisions, ship with confidence, and prove measurable impact for the firms betting their delivery model on us.

This is the first dedicated hire in this function. You'll work as an extension of product leadership, balancing hands-on execution with strategic initiatives, and you'll build from zero rather than inherit. If ambiguity slows you down, this isn't the role.

What You’ll Do

• Build and maintain Voice of Customer systems that synthesize signal from engagement partners, managers, and staff auditors, along with Solutions, Implementation, and Sales, into product signals teams can act on.

• Establish rigorous mechanisms for measuring product success and user impact, such as dashboards and KPIs.

• Own the analysis behind major product bets: competitive positioning, where agent capabilities should expand next, and the unit economics of running agents at scale (e.g., inference cost per engagement, cost-to-serve by segment, and what those trends imply for roadmap sequencing).

• Own and improve core product development processes, tooling, and team rituals: planning cycles, roadmap reviews, and monthly business reviews.

• Build run-of-business systems that scale as we grow, such as launch calendars, intake frameworks, and RACI structures.

• Drive cross-functional alignment across Product, Engineering, Marketing, Sales, and Customer Success.

Who You Are

• Possess 6-8+ years of experience in Product Operations, Product Management, product or corporate strategy, consulting, or a closely related operational role at a high-growth tech or SaaS company.

• Have built processes and programs from scratch and scaled them thoughtfully, not just inherited and maintained them.

• Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs. You can pull the data yourself rather than waiting on a queue.

• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority.