Senior Manager, Financial Operations

We're looking for a Senior Manager, Financial Operations to lead our Procure-to-Pay (P2P) and Order-to-Cash (O2C) functions. This role owns the end-to-end processes of vendor payments, employee expense management, customer invoicing, and collections — critical functions given our hardware-enabled SaaS model, where hardware fulfillment, inventory-related vendor payments, and recurring SaaS billing all intersect.

You'll report to the Director of Accounting and manage a team responsible for these processes across our global organization.

Procure-to-Pay

• Oversee the full P2P cycle: purchase orders, vendor invoice processing, approvals, and payment runs.
• Manage vendor relationships and resolve escalated payment or billing disputes.
• Ensure proper controls and approval workflows are in place and followed across all entities.
• Oversee employee expense reimbursement processes and policy compliance.
• Partner with FP&A and Accounting on accrual accuracy for open POs and unbilled receipts.

Order-to-Cash

• Oversee the full O2C cycle: customer invoicing, collections, cash application, and dispute resolution.
• Monitor AR aging and drive collections efforts to minimize DSO (days sales outstanding).
• Help drive invoice process improvements through automations.
• Ensure invoicing accuracy for both hardware shipments and recurring SaaS subscription billing.
• Partner with Sales and Legal on contract terms that impact billing and collections.
• Support customer credit risk assessment.

Leadership & Cross-Functional

• Manage, coach, and develop the P2P and O2C team members.
• Partner with the Tax & Treasury Specialist to provide accurate, timely inputs (AP/AR timing) for short-term cash flow forecasting.
• Partner with Accounting on month-end close activities related to AP/AR, ensuring accurate cutoff.
• Identify and lead process improvement and automation initiatives across P2P and O2C workflows.
• Maintain and enforce internal controls across both functions.
• Report on key operational metrics (DSO, DPO, aging, exception rates) to finance leadership.