Senior Content Strategist

Key Responsibilities

• Lead Content Strategy: Develop and document the overarching content strategy for the USSF platform, including voice/tone, structure, and delivery standards.
• Design Content Models: Work with developers and CMS admins to architect scalable, reusable content structures using Directus (headless CMS).
• Governance & Standards: Establish editorial standards, style guides, and publishing workflows. Ensure consistency and compliance across distributed authors.
• Contributor Enablement: Train, support, and onboard USSF personnel who contribute content. Create playbooks, templates, and onboarding materials to ensure quality and consistency.
• Content Design & UX Writing: Collaborate with UX designers to write and review interface copy, microcopy, and task-based content for clarity, usability, and accessibility.
• Audit & Optimize: Conduct content audits, user research, and stakeholder interviews to inform strategy. Use analytics to improve engagement and effectiveness.
• Cross-Functional Collaboration: Serve as the voice of content in product planning, sprint cycles, and stakeholder reviews. Advocate for user-centered messaging and plain language principles.

Required Qualifications

• 6+ years of experience in content strategy, UX writing, or content design for digital platforms.
• Strong background in working with CMS tools—preferably headless platforms like Directus, Contentful, or Strapi.
• Experience creating and maintaining editorial standards, content models, and governance frameworks.
• Exceptional writing and editing skills with a focus on clarity, tone, and accessibility.
• Proven ability to collaborate with cross-functional product teams in Agile environments.
• Familiarity with Section 508 accessibility standards and user-centered content practices.
• Excellent facilitation, communication, and stakeholder engagement skills.

Preferred Qualifications

• BS in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• Experience working with public affairs and legal teams within the DoD.
• Experience supporting federal or DoD digital services or working within a regulated or secure environment.
• Understanding of structured content design and content API delivery.
• Familiarity with plain language, information architecture, and UX principles.
• Exposure to security clearance processes or prior work with classified content workflows.
• Experience working in or with the USSF.