Senior Business Operations Manager (Pro Org) at Kraken

Payward, the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services, and CF Benchmarks, has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms. Their mission is to advance an open, global financial system.

The Opportunity

• Build operating rhythms, reviews, and forums to keep the Pro organization aligned and focused on priorities.

• Lead and deliver cross-functional projects that are critical to Pro’s success but don’t fit neatly into a single team.

• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.

• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.

• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure—from early concept through initial execution.

• Contribute to high-impact materials like exec updates, all-hands meetings, and strategic memos to provide clarity and visibility.

• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.

• Identify bottlenecks in operations and propose improvements to help the team scale more efficiently.

• Use business intelligence and data to support Product Managers and leadership across Pro, cutting through competing priorities and surfacing the best opportunities.

• Collaborate with Compliance and Legal teams to enhance product experience.

What You Bring

• 5–7 years of experience in BizOps, Product Ops, Strategy, or Consulting, with measurable impact.

• Strong project management skills—you can bring structure to ambiguity and drive initiatives from 0 to 1.

• Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insights.

• Excellent communicator who can adapt across audiences—from executives to cross-functional individual contributors.

• Highly organized, detail-driven, and biased toward follow-through and execution.

• Self-starter who doesn’t wait for instructions—you create the roadmap when one doesn’t exist.

• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.

• Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.