Senior Account Manager

What will you do as Senior Account Manager?

You will manage executive relationships and account governance for assigned clients, driving multi-service adoption across product design, product engineering, AI enablement, DevOps, quality engineering, and managed services.

• Build and execute annual Account Business Plans, including revenue targets, pursuit roadmaps, and relationship mapping.
• Proactively identify whitespace and expansion opportunities through business reviews, market intel, and internal delivery insights.
• Lead pursuit orchestration for large-scale engagements and RFPs, collaborating with deal desk, solution architects, and delivery leaders.
• Track client satisfaction, resolve escalations, and ensure commercial performance.

Requirements

• At least 5 years of relevant, similar industry-specific experience in business development.
• Proven track record in managing enterprise accounts for Tier-1/2 IT services or product engineering companies.
• Exposure to selling across Europe with additional experience in UK, Middle East, and North America markets.
• Strong experience in solution-led selling, multi-stakeholder management, and large deal pursuits.
• Deep understanding of enterprise transformation drivers in industries like BFSI, Retail, Manufacturing, and High-Tech.
• Impressive written and verbal communication skills and interpersonal abilities.
• Strong negotiation skills.
• Proven ability to plan and execute a strategy for selling new services.
• Excellent command of written and spoken English (CEFR C1+), Polish not required.

Benefits

Perks & Benefits:

• Access to the WorkSmile platform offering benefits adapted to your preferences, including a multisport card, private health insurance package, life insurance, and hundreds of other options across 15 categories (shopping, leisure, travel, food, etc.).
• PLN 175 monthly lump sum for remote employees.
• Discounts on Apple products.
• Various internal initiatives: Team workshops and integration events, webinars, and knowledge-sharing sessions.