Scaled Partner Associate

We are seeking a Scaled Partner Associate to own Intelligems' long-tail partner base — a 200+ account portfolio of agency partners that do not qualify for a dedicated partner manager (including new partners and “Sapphire”/tier 3). Reporting to the Director of Agency Partnerships, this role will keep unowned partners active, informed, and referring through a fully digital-first, written motion.

This is not a partner manager role. It's programmatic activation — email sequences, scaled outreach, and onboarding support — with clear escalation paths to a partner manager when a partner shows high potential.

Key Responsibilities

Partner management

• Serve as the primary point of contact for all unowned partners (200+ partners, including new, inactive, and Tier 3 partners), handling inbound questions about their account, referral status, program mechanics, and the Intelligems product
• Run signal-based outreach to partners in this pool, flagging relevant moments like new clients or account overlaps, referral eligibility, spiff programs, or product updates
• Keep partners engaged and informed without a call-based motion, owning the written relationship end to end
• Build and maintain lightweight enablement assets for the long-tail pool (email templates, FAQs, quick-reference guides) so partners can self-serve and refer with confidence
• Identify partners showing signs of activation or high potential and surface them to the appropriate partner manager

Operations

• Own HubSpot hygiene for the partnerships org, keeping partner records, contact associations, and deal attribution accurate
• Manage partner program onboarding logistics end to end, ensuring new partners are set up in the partner portal, Slack, and other tools
• Review inbound partner applications and referrals for program fit and eligibility, and handle approval workflows
• Aggregate insights from digital interactions to influence roadmap and process — surfacing recurring partner questions, blockers, or product feedback to the Partnerships and Product teams
• Collaborate with Sales and CS to ensure smooth handoffs when long-tail partners refer active prospects

Who You Are / Qualifications

• Strong written communicator: clear, direct, and personable; able to manage a relationship entirely over email and Slack without it feeling transactional
• Organized and detail-oriented, especially with CRM data
• Proactive, noticing when something needs attention and handling it without being asked
• Process-oriented — naturally looks for ways to templatize, automate, or scale repetitive work rather than handling each partner one-off
• Comfortable working across tools like HubSpot, Slack, Pylon, and Euler
• Interest in SaaS, or the Shopify/ecommerce ecosystem a plus

What Success Looks Like

In this role, you'll be measured on:

• Referral activity from the long-tail pool — volume of referrals originating from unowned partners quarter over quarter
• Partner activation rate — percentage of the 200+ account portfolio that engages (opens, clicks, responds, or refers) within a rolling 90-day window
• Inbound response time — partners in this pool get timely, helpful replies without needing to chase
• HubSpot data quality — partner records, contact associations, and deal attribution are consistently accurate and up to date
• Escalation quality — partners surfaced to a PM are genuinely high-potential, not noise