Sales Performance Operations Lead (Contractor Sales Expert)

We’re hiring someone who understands contractor sales from the inside. Not a generic operator. Not someone who has only read about sales. Someone who has actually seen how homeowners buy, how estimates get built, how onsites go sideways, how quotes get delayed, and why contractors lose jobs they should have won.

You’ll work across customer operations, homeowner sales, product, and contractor performance.

Your job is to help us figure out:

• Are we accepting the right contractors?
• Are we qualifying homeowners correctly?
• Are contractors walking into onsites with enough context?
• Why are quotes going out late or not at all?
• Why do some contractors close well and others close almost nothing?
• What should our CSMs inspect every week?
• What product/tooling should we build to help contractors quote faster and close more?

What Makes This Role Different

Most sales roles ask you to sell. This role asks you to take what you know about selling and turn it into a system.

We are not hiring you to be one good salesperson. We are hiring you to help hundreds of contractors close more of the leads we send them.

You’ll listen to homeowner calls, review contractor sales calls, inspect deals, shadow onsites, find where revenue is leaking, and turn that into scripts, workflows, playbooks, coaching, and product feedback.

If you want a clean sales role with a quota and a territory, this is not it.

If you want to help build the sales performance layer for thousands of service businesses, this is it.

Backgrounds That Tend to Work

People from these backgrounds tend to thrive:

• Remodeling sales manager
• Remodeling sales rep
• Kitchen / bath / design-build sales
• In-home sales for high-ticket home improvement
• Roofing sales
• HVAC sales
• Plumbing sales
• Windows / doors / exterior sales
• Anyone who has run onsites, quoted jobs, handled objections, followed up, and closed homeowners

Backgrounds we care less about:

• Generic SaaS sales with no home services exposure
• Pure account management with no selling
• Big-company roles where you were far away from the actual customer
• Anything where you have never had to sit across from a homeowner and close a real job

What matters more than the resume:

• You understand homeowner psychology
• You know what a good onsite looks like
• You can tell when a contractor is legit vs full of it
• You can explain why a deal was won or lost
• You are direct, practical, and allergic to theory-only advice
• You can turn messy real-world sales behavior into a script, checklist, or process
• You are comfortable with ambiguity and fast changes

Expectations

• 60–70 hour weeks during this growth phase
• Real ownership of a real problem within your first 2 weeks
• Performance is transparent — you'll see your numbers daily and so will everyone else
• The scope evolves constantly. If you want a stable job description, this isn't it.
• Regular travel to shadow contractors, homeowner appointments, and customer sales motions in the field