Sales Development Representative (German/English)

The Role

As a Sales Development Representative (German/English) at Welcome Pickups, you will primarily focus on outbound prospecting; proactively identifying and reaching out to potential clients such as hotels, property managers, travel agents, and other target segments via phone, email, and other channels to generate new business interest in Welcome Pickups' B2B services. You will also engage and qualify inbound leads received from Marketing, ensuring a consistent, high-quality experience regardless of how a prospect enters the pipeline. You will be responsible for engaging potential clients, qualifying their suitability, and scheduling virtual or physical meetings with Business Development Managers. By leading with outbound prospecting and supporting inbound engagement where needed, you will play a key role in expanding Welcome Pickups' client base and driving the scalability of the B2B sales funnel.

Responsibilities

Outbound Prospecting & Lead Qualification

• Proactively identify and reach out to prospective clients - hotels, property managers, travel agents, and other target segments - via phone, email, and other channels to generate new business interest.
• Build and run structured outbound sequences and cadences, adjusting approach and messaging to maximize response and conversion rates.
• Engage and qualify inbound leads received from Marketing promptly via email, phone, or other communication channels.
• Introduce Welcome Pickups' services, conduct discovery conversations, and build rapport with prospects.
• Qualify leads based on predefined criteria, such as business size, industry, and readiness to collaborate

Appointment Scheduling

• Book virtual or physical meetings for Account Executives with qualified leads.
• Coordinate meeting times and ensure all relevant details are documented in the CRM system.
• Provide Business Development Managers with a detailed summary of the lead's needs, challenges, and interests.

CRM & Workflow Management

• Log all lead interactions and updates in the CRM (HubSpot) with accuracy and consistency.
• Track lead progress and follow up with unresponsive contacts as needed.
• Use automation tools and workflows to manage communication and reminders.

Collaboration with Other Teams

• Partner with Marketing to ensure alignment on inbound lead qualification criteria and feedback on lead quality.
• Work closely with Business Development Managers to refine messaging and ensure a smooth handover process.
• Share insights on prospect and lead behavior and trends to support strategy adjustments.

Continuous Improvement

• Analyze outreach and scheduling performance metrics to identify areas for improvement.
• Experiment with messaging, outreach techniques, and workflows to increase meeting booking rates.
• Stay informed about Welcome Pickups' services and market trends to provide value in conversations with leads.