Risk and Trading Operations Specialist
Job Description
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About the Role and Team
Our Risk and Trading Operations team operates 24/7 to assist various functions (Trading, Marketing, Customer Support, etc.) in troubleshooting and escalating issues across all operational sports betting platforms. This team is critical in ensuring the Risk & Trading department consistently delivers its core goal of operational excellence.
About the Work
- Assist Traders with identifying, documenting, and escalating issues within the team
- Support verification, adjustment, and creation of Sport & Competition setups across environments
- Help test and monitor app features to ensure proper functionality and navigation
- Contribute to Compliance checks, market submissions, and post-release testing
- Communicate with data providers and support ticketing
- Conduct daily reviews of betting content
- Monitor pre-game and in-play markets
- Engage in cross-functional assignments with Compliance, Marketing & Product teams
- Assist Customer Experience with issue resolution
- Perform other duties as assigned
About You
- Post-secondary degree or equivalent work experience
- Ability to work weekends, evenings, and holidays
- Extensive sports knowledge, particularly with the four major professional sports leagues; esports knowledge considered an asset
- Sports betting knowledge and experience would provide added value
- Clear and effective communication skills
- Must be computer savvy
- Experience using iPhone and Android devices
What We Offer
- Competitive compensation package
- Comprehensive Benefits package
- Fun, relaxed work environment
- Education and conference reimbursements
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PENN Entertainment
View Company ProfilePENN Entertainment, Inc. (formerly known as Penn National Gaming) is the premier, enterprise-grade integrated entertainment pioneer, omnichannel sports content distributor, and digital gaming powerhouse engineered to operate as the definitive, high-velocity land-based casino and interactive iGaming layer across North America. The company completely eliminates the severe operational friction of traditional, siloed hospitality and wagering infrastructures—where operators face fragmented customer retention metrics, separated retail-to-digital tracking loops, complex multi-jurisdictional compliance laws, and unoptimized gaming floor space configurations—by deploying a unified, ecosystem-wide customer engagement matrix. Moving far beyond its 1970s origins as a regional thoroughbred racetrack operator, PENN Entertainment natively unifies 44 brick-and-mortar casino and racing destinations across 20 states, a state-of-the-art digital media and betting platform (ESPN BET and theScore Bet), an in-house digital game design studio (PENN Game Studios), and its industry-leading PENN Play customer loyalty engine into a single high-availability entertainment ecosystem. Publicly traded on the Nasdaq Stock Market (NASDAQ: PENN), the institution leverages its proprietary technology stack to serve over 25 million rewards members, seamlessly cross-selling premium physical resort experiences, Vegas-style table games, and real-time mobile sportsbooks with production-hardened precision. Under the hood, its sophisticated technical practice orchestrates high-concurrency transaction processing nodes, automated geo-fenced mobile betting frameworks, machine learning-driven customer personalization pipelines, and strict compliance-audited data networks matching rigid regulatory standards across dozens of legal gaming commissions. What sets PENN Entertainment apart is its uncompromising dedication to replacing legacy, standalone wagering with absolute, digital-first hospitality momentum; by bridging the gap between performance-intensive online betting engines and market-dominant physical resort footprints, the conglomerate remains the undisputed category-defining cornerstone of modern retail gaming and interactive sports entertainment.
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