Revenue & Billing Analyst

As our Revenue & Billing Analyst, you'll own the financial side of TestGorilla's customer lifecycle: billing, accounts receivable and collections, plus the reconciliations and reporting that keep our revenue numbers trustworthy.

You'll join a lean, three-person, AI-empowered Finance team, working directly with our Head of Finance and Senior Financial Controller, with lasting and broad ownership from day one.

You'll turn the customer and billing knowledge you build day to day into sharper reporting and practical process improvements. Billing, AR, collections and reconciliation are core, permanent responsibilities. As you learn our systems and reporting definitions, you'll take ownership of MRR/ARR reporting with support from the team, and improve the manual workflows behind it.

Responsibilities

• Upholding TestGorilla's behaviors and fostering an inclusive, supportive culture.
• Owning customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within agreed approval limits, and working with Customer Success on complex or sensitive billing cases.
• Owning accounts receivable, collections and dunning (via Upflow), resolving failed payments and billing disputes directly with customers.
• Getting to the root cause of recurring billing issues and fixing the underlying process, rather than just resolving individual cases as they come up.
• Owning reconciliations across billing, payments, subscription reporting and the ledger, explaining timing and definition differences, and producing MRR/ARR movement reporting and analysis that helps Finance understand what has changed and why.
• Improving and introducing Finance automations around AR, billing and reporting, and moving routine work towards exception-based processing.
• Supporting billing platform, pricing and packaging changes from a Finance perspective: defining requirements, testing outcomes and monitoring exceptions, and partnering with Product and Engineering when a technical change is needed.

What you'll bring

• Is passionate about TestGorilla's mission to help one billion people find their dream jobs.
• Has excellent written and verbal communication skills in English.
• Thrives in a high-autonomy, async-first, remote-only environment.
• Has personally owned customer billing and AR or collections, including investigating exceptions and following issues through to resolution.
• Has personally resolved complex customer billing or payment issues directly with customers.
• Has experience with customer billing in a subscription or other recurring-revenue business.
• Is skilled at reconciliation, and able to independently work through why two financial or customer datasets don't agree.
• Has strong Excel or Google Sheets skills.
• Can point to a recurring Finance process they've improved and is comfortable using AI and automation to reduce manual work, with checks to keep outputs accurate.

Most people in this role will have at least four years of relevant experience. But we care far more about what you've owned and how you've progressed than the exact number of years.

Bonus skills

• Experience with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio or Paddle.
• Experience with a collections platform such as Upflow or Tesorio.
• MRR, ARR, churn or subscription-revenue reporting.
• SQL or self-service BI tools such as Looker, Metabase, Power BI or Holistics.
• Experience building or maintaining automations using tools like Claude, n8n, Zapier, Make or Python.
• Multi-currency billing, pricing/packaging changes, or ERP migrations.
• A professional accounting qualification.