Retention Campaign Manager

Who We’re Looking For

Reporting to the Director, Retention Marketing, we are seeking a Retention Campaign Manager to lead the planning, execution, and optimization of global Retention Marketing campaigns across Email and SMS. This role will translate business objectives into customer-centric campaigns that drive engagement, conversion, retention, subscription growth, and customer lifetime value. As the owner of retention campaign execution, this individual will manage the retention campaign calendar, develop campaign strategies and creative briefs, coordinate cross-functional deliverables, and partner with internal and external teams to ensure campaigns launch on time, on brand, and with the highest level of quality.

Responsibilities:

• Own and maintain the localized Email and SMS campaign calendar, translating global campaign strategies into market-specific executions that align with business objectives and regional priorities
• Develop campaign strategies, creative briefs, and execution plans for promotional, seasonal, lifecycle, loyalty, and ad hoc retention campaigns across Email and SMS
• Lead end-to-end campaign execution from planning through launch, ensuring all deliverables are completed accurately, on time, and aligned with campaign objectives
• Lead cross-functional campaign execution by coordinating deliverables across Creative, Copywriting, Marketing, CX, Legal, Analytics, eCommerce, and Technology teams to ensure campaigns launch on time and meet business objectives
• Partner with internal creative teams and external agency partners to ensure Email and SMS campaigns adhere to brand standards while delivering engaging customer experiences
• Manage campaign asset development, including creative requests, copy, translations, links, promotional details, audience requirements, and approvals to ensure launch readiness
• Own the end-to-end campaign QA process by validating copy, grammar, links, imagery, pricing, promotions, trademarks, segmentation, dynamic content, rendering, and overall adherence to brand and regional standards prior to deployment
• Partner with the retention team to support the execution and ongoing optimization of Lifecycle and Loyalty campaigns, including post-purchase, behavioral, cross-sell, win-back, reactivation, and subscription initiatives
• Coordinate A/B testing initiatives across Email and SMS campaigns, partnering with Analytics to evaluate results and recommend optimizations to messaging, creative, offers, timing, audience targeting, and customer experience
• Monitor campaign performance and key retention KPIs, delivering actionable reporting and insights that inform future campaign planning and optimization
• Leverage customer data to develop personalized campaigns that drive engagement and deliver relevant customer experiences
• Analyze campaign performance and customer insights to identify opportunities that improve retention, subscription growth, customer lifetime value, and overall campaign effectiveness
• Establish and maintain campaign documentation, workflows, calendars, project timelines, and process standards to improve operational efficiency and ensure consistent execution across the retention team
• Continuously evaluate Email, SMS, Lifecycle, and Loyalty marketing best practices, emerging technologies, and industry trends to identify opportunities that enhance campaign performance and customer experience
• Other duties as required

Qualifications:

• 8+ years of experience in retention, CRM, email marketing, lifecycle marketing, or campaign management within an eCommerce or direct-to-consumer environment
• Proven experience managing end-to-end marketing campaigns, including planning, cross-functional coordination, execution, quality assurance, reporting, and optimization
• Strong understanding of Email and SMS marketing best practices, customer lifecycle marketing, and retention strategies
• Experience managing campaign calendars, creative briefs, project timelines, and multiple concurrent initiatives in a fast-paced environment
• Demonstrated ability to collaborate cross-functionally with Creative, Copywriting, Analytics, Legal, Marketing, Product, and Technical teams to deliver integrated marketing campaigns
• Strong project management and organizational skills with exceptional attention to detail and the ability to manage competing priorities while meeting deadlines
• Experience working with Email Service Providers (ESPs) and SMS marketing platforms; Klaviyo and Attentive experience is a plus
• Familiarity with customer segmentation, audience targeting, campaign personalization, and lifecycle marketing concepts
• Strong understanding of email quality assurance processes, rendering considerations, deliverability best practices, and testing platforms such as Litmus or Mailgun Inspect
• Analytical mindset with experience interpreting campaign performance, A/B testing results, and customer insights to recommend optimization opportunities
• Experience with Google Analytics, Asana, Microsoft Office, Figma, Dynamic Yield or Movable Ink, Narvar, Adobe Creative Suite, or similar project management and analytics tools
• Familiarity with HTML/CSS and email production principles is preferred, with the ability to effectively partner with technical production teams as needed
• Excellent written, verbal, and interpersonal communication skills with the ability to influence stakeholders, provide clear creative feedback, and build strong cross-functional partnerships
• Self-motivated, proactive, and adaptable, with a strong sense of ownership, accountability, and continuous improvement

MANSCAPED® Benefits

• Take time to find balance and rejuvenate your senses. Enjoy a generous 20 accrued vacation days per year to relax, travel, and spend quality time with your loved ones. We value your need for a healthy work-life balance.
• Health comes first, always. We provide 40 hours of paid sick leave annually, ensuring you can take the time you need to recover.
• Your mental health matters. Take 3 paid mental health days to recharge and take care of your emotional well-being.
• We offer 9 paid holidays throughout the year to give you the opportunity to celebrate important moments and take a break from work.
• Some call it pet insurance, we call it Paws & Claws coverage. Our plan helps you take care of your furry family members, giving you peace of mind.
• Our comprehensive life insurance, AD&D and long-term disability coverage provide financial security for you and your family in case of unexpected events.
• Access comprehensive medical, dental, and vision insurance plans, along with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), ensuring you and your family are well-covered.
• If you're facing life's challenges, our confidential Employee Assistance Program offers resources to help you navigate them.
• Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses. Enrollment in our accident and critical illness plans can provide financial support during the most difficult of times.
• Let us take the guesswork out of retirement planning with our employee 401(k) plan and company match.
• We are a remote-first employer. You will receive a monthly utility allowance to help cover the costs of WiFi and phone usage.
• Enjoy a generous discount on our products as part of our employee discount program, making holiday and birthday shopping a breeze.
• Participate in our exciting wellness challenges designed to promote a healthy and active lifestyle. From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well-being.
• We support our families by offering paid parental leave to support you during a pivotal time in your life, adding to the family!
• We like to cheer each other on. Our regular recognition initiatives ensure you are acknowledged for your hard work and achievements.
• We encourage community involvement by offering one paid volunteer day per year, allowing you to support a cause that means the most to you.
• We are a certified Great Place to Work, growing rapidly and offering incredible opportunities for advancement. Join us and be part of an exciting journey with a company that values its employees.