Research Operations Program Manager

We’re looking for a Research Operations Program Manager to help build and scale our research recruitment operations at Maze.

In this role, you’ll work with prospects, customers, and partners to help our users recruit the right participants for their studies. You’ll sit at the center of our research participant marketplace, where customers come to Maze with recruitment needs and we fulfill them through our network of panel partners.

You’ll play an important role in delivering a great experience for our customers while helping shape the processes, tools, and strategy behind our growing recruitment business.

As a Research Operations Manager at Maze, you will:

• Own relationships with our panel vendors, assessing performance across quality and fulfillment to determine how we prioritize and route orders.
• Onboard new panel vendors based on business needs, including running due diligence to ensure quality and compatibility.
• Review and interpret customer recruitment requirements and assess feasibility.
• Place and manage orders across our network of panel vendors.
• Monitor order progress and fulfillment, proactively identifying and flagging issues or delays.
• Troubleshoot common fulfillment challenges, including low incidence rates and screener drop-off, and escalate when needed.
• Build end-to-end processes that improve the efficiency and scalability of our operating model.
• Partner with Product and Engineering to help shape and build the internal tools that support our operations.
• Bring operational insights into decisions around our product roadmap and pricing.
• Develop customer-facing materials that make our recruitment offering easy to understand and use.
• Take on additional areas of ownership as the business grows, based on your strengths and interests.

You should apply if:

• You have 3+ years of experience in operations, consulting, research operations, UX research, or market research.
• You’ve worked in fast-paced, ambiguous environments and have experience taking projects from strategy through implementation.
• You’re scrappy and resourceful, and comfortable figuring things out as you go.
• You have strong attention to detail and can manage multiple moving pieces without losing sight of the customer experience.
• You’re a strong collaborator who can work effectively with a wide range of internal and external stakeholders and keep projects moving forward.
• You’re an exceptional communicator who can deliver recommendations clearly and concisely to customers.
• You’re comfortable presenting to both technical and executive audiences, whether through presentations, demos, or more informal discussions.
• You’re a high-energy team player with a strong track record of building collaborative relationships across an organization.

Nice to have:

• Experience working at a high-growth B2B SaaS company.
• Experience in Market Research or UX Research.
• Experience working in a remote environment.