Rescue Program Intern
United StatesJob Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
Through Fi's rescue program, 300+ shelters and rescue organizations across the country put a Fi Mini GPS tracker on every dog in their care, so dogs stay safe from kennel to couch and adopters take home a dog that's already protected. This internship puts you at the center of that program. You won't be getting coffee or sitting quietly in meetings. From week one, you're running real workflows that rescues across the country depend on, working directly with the program's leadership.
What You'll Do:
- Own the rescue order queue. Review incoming GPS tracker and microchip orders from rescue partners, apply our approval playbook (activation history, right-sizing, inventory), and make the approve/reject call, with real budget and inventory on the line.
- Onboard new rescue partners. Triage new program applications, send onboarding materials, and run live activation calls that get a rescue from "just signed up" to "every dog tracked."
- Be the voice of the program. Manage day to day email with rescue partners, activation follow ups, order questions, program guidance, representing Fi to organizations saving thousands of dogs a year.
- Triage support escalations. Work rescue program support tickets alongside our CX team, investigating account issues in our CRM and getting partners unstuck.
- Keep the CRM sharp. Maintain clean partner records in Close, flag data issues, and keep the pipeline accurate for the whole team.
- Support campaigns and events. Coordinate device and swag shipments for giveaways, adoption events, and partner promotions.
- Contribute to strategy. Help research and build target lists of large rescue organizations as we scale the program nationally.
- Build with AI. Use tools like Claude, ChatGPT, and our internal AI stack to automate the repetitive parts of the job: drafting partner emails, triaging the order queue, building reports and small internal tools. If you find yourself doing something manually three times, we expect you to build a way to stop.
What You'll Bring:
- Current college student or recent grad; business, marketing, communications, or animal science backgrounds all welcome
- Organized and reliable. You can run a daily queue without dropping balls
- A clear, friendly writer, comfortable emailing external partners
- Sound judgment. You can follow a playbook, and you know when to flag the weird cases instead of guessing
- AI savvy. You already use tools like ChatGPT or Claude to work faster, and you want to build automations and lightweight tools, not just use them. No CS degree required, just curiosity and a builder's instinct
- Comfortable picking up new tools fast (CRM, Slack, internal admin systems)
- Bonus: you love dogs, or you've volunteered with a shelter or rescue
Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.