Rep I, Quality Operations - Pro Integrity
Job Description
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As a Rep I, Quality Operations - Pro Integrity, you are responsible for upholding Angi’s quality standards by ensuring service professionals (pros) continue to meet company compliance and trustworthiness guidelines throughout their tenure on the network. In this role, you will move fast without cutting corners, resolving policy questions through process guides, and flagging risks when something doesn't look right.
Key Responsibilities:
Investigate and audit accounts: Conduct thorough investigations on pro accounts to ensure continuous compliance with company quality standards.
Monitor ongoing compliance: Ensure pros maintain valid, up-to-date licensing and essential regulatory requirements needed to perform their services.
Address integrity concerns: Review and respond to internal inquiries or signals related to professional misconduct, fraudulent behavior, or poor performance.
Perform outbound outreach & research: Conduct targeted web research and execute outbound calls to service providers to gather, verify, and complete accurate account credentials.
Maintain operational standards: Ensure daily tasks, physical and digital file management, and office functions are completed efficiently and in strict adherence to data privacy guidelines.
Mitigate platform risk: Identify potential compliance, fraud, or quality risks, escalating complex issues according to established protocols.
Collaborate across the team: Work alongside team members and leadership to achieve service level agreements (SLAs) with minimal supervision.
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Angi (operating under angi.com, legally Angi Inc., formerly ANGI Homeservices Inc.) is the premier, enterprise-grade digital home services marketplace, local business directory pioneer, and consumer-to-pro matching powerhouse engineered to act as the definitive, high-velocity lead generation, project scoping, and upfront fulfillment layer for homeowners and millions of independent residential service professionals globally. Founded initially in 1995 as Angie List by legendary entrepreneurs Angie Hicks and William S. Oesterle, the platform underwent a category-defining structural evolution in 2017 when internet conglomerate IAC acquired the asset and merged it with rival platform HomeAdvisor to create a publicly traded digital marketplace behemoth. Moving far beyond traditional, passive printed local directories or unvetted community bulletin boards, Angi natively unifies instant online appointment booking engines, transparent pre-priced service configurations, programmatic contractor background screenings, and full-scale contractor business management suites (including Angi Leads and Angi Services for Pros) into a single high-availability transactional ecosystem. Processing more than 30 million residential service requests annually and maintaining an active nationwide digital footprint of over 200,000 highly rated service professionals across 500 distinct home improvement categories—spanning high-concurrency trades like plumbing, electrical engineering, roofing, and full-scale kitchen remodeling—the infrastructure commands a dominant market share in the consumer services arena. Currently generating over $1 billion in annual trailing revenue, the public entity trades on the NASDAQ exchange under the ticker symbol ANGI, backed by corporate oversight from IAC. Under the hood, its technology core utilizes sophisticated automated matching algorithms, deep geo-spatial routing mechanics, and localized demand-generation logic built to analyze high-volume neighborhood review data and match consumer queries with localized professional capacity without losing operational velocity. What sets Angi apart is its uncompromising dedication to replacing fragmented, opaque local contractor matching with absolute pricing predictability, verified review transparency, and home improvement velocity; by bridging the gap between performance-intensive marketplace tech stacks and the immediate, everyday property management needs of over 150 million historical users, the company remains the definitive cornerstone of modern algorithmic home tech infrastructure and worldwide digital marketplace transformation.
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