Remote Legal Assistant for Creditor Rights & Real Estate Practice

The right candidate is detail-oriented, accurate, and comfortable working across multiple screens in a fast-paced, process-driven environment.

Key Responsibilities

Reception:

• Serve as the first point of contact on a Zoom phone system
• Answer and screen 12 to 30 incoming calls per day (average 12 to 15; busy periods up to 30)
• Take detailed messages and route calls to the attorney, in-house paralegal, or title agent
• Field calls from adversaries and consumer debtors professionally and with composure

Legal Administrative Support:

• Open new matters in Clio and complete all intake data entry
• Generate engagement letters from firm templates for attorney review and signature
• Create and maintain organized electronic client files
• Manage a high-volume collections docket for institutional creditor clients (3 credit unions and 6 private banks), with emphasis on accuracy and consistency
• Prepare demand letters and assemble documents from standardized forms
• Submit pleadings and proposed orders through the Indiana e-filing system (all filings reviewed and approved by the attorney prior to submission)
• Participate in daily Zoom check-ins with the attorney and periodic client calls

Requirements

• Excellent written and spoken English
• Prior experience in a U.S. law firm, particularly in collections or creditor rights, is strongly preferred
• Proficiency in Clio or comparable practice management software
• Comfortable working across multiple screens simultaneously
• High attention to detail and consistency; accuracy matters more than speed on repetitive tasks
• AI-forward mindset; the firm actively uses AI tools
• Reliable internet connection and professional remote work setup
• 3 monitors/screens required