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Bybit
Customer Service 4h ago

Relationship Manager (Poland) - Client Acquisition & VIP Support

Bybit
FranceFrance
Full-time
Not Disclosed
Mid-Level

Job Description

Key Skills Required

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VIP SupportClient AcquisitionInternational Financial BackgroundSales

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Job Overview:

We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.

Responsibilities:

  • Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
  • Provide tailored VIP support and account management for Polish- and German-speaking clients;
  • Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
  • Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
  • Analyze the clients’ behavior, identify their unspoken needs, prepare key customer analysis reports;
  • Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications:

  • Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
  • Experience working in trading platforms or exchanges is highly advantageous;
  • Prior working experience in sales and client services function with an international financial background in banking, investments, etc. is preferred;
  • Strong communication and written skills;
  • Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
  • Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations;
  • Fluent in Polish and German.

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Bybit is a premier, enterprise-grade cryptocurrency exchange and digital-asset trading platform engineered to orchestrate massive-scale financial ecosystems and intelligent frictionless trading workflows. Operating as a highly integrated, high-throughput financial hub, the company eliminates the operational friction of traditional, fragmented retail-trading infrastructure by seamlessly deploying advanced real-time matching-engine telemetry, rigorous multi-layered asset security and cold-wallet custody architectures, and cohesive cross-platform liquidity-delivery frameworks. Moving beyond rigid legacy trading paradigms, Bybit empowers over 40 million global retail users and institutional clients to dynamically synchronize their spot, derivatives (futures/options), and copy-trading pipelines with elite autonomous execution. Under the hood, their sophisticated proprietary data infrastructure natively manages complex high-frequency trading API ingestion, instantaneous multi-tier leverage and risk-engine routing, and automated structured-finance (Bybit Earn) yield management, handling tens of billions of dollars in 24-hour transaction volume with 99.99% system availability. What sets Bybit apart is its uncompromising dedication to frictionless liquidity orchestration; by bridging the gap between highly technical, volatile cryptographic markets and accessible, institutional-grade order execution, the platform empowers modern digital-asset operators to radically accelerate their portfolio velocity, eliminate trade-execution latency, and build an unassailable foundation for continuous financial dominance in the modern, globalized Web3 economy landscape.

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Relationship Manager (Poland) - Client Acquisition & VIP Support at Bybit | HireSkys