Chief Operating Officer (COO) EU

Bybit EU is seeking a Chief Operating Officer (COO) EU to oversee end-to-end operational experience for European customers, ensuring seamless customer journeys, operational efficiency, and cost reduction.

The role covers AML/AFC operations, customer services, payments, MiFID operations, trading desk operations, and external partner management, with a focus on operational efficiency, risk management, and sustainable growth.

Key Responsibilities:

• Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
• Oversee day-to-day operations across European entities, ensuring efficiency, scalability, and service quality.
• Own operational budgets, KPIs, resource allocation, and performance management.
• Drive operational transformation, automation, and continuous process improvement.
• Own the end-to-end customer journey across operational functions, collaborating with Product, Technology, and global teams to remove friction and improve customer experience.

AML & Anti-Financial Crime Operations:

• Oversee KYC/KYB, customer due diligence, transaction monitoring, sanctions screening, and financial crime investigations.
• Ensure effective operational controls, escalation procedures, and compliance with regulatory requirements.
• Partner with Compliance, MLROs, and Risk teams to strengthen financial crime prevention.

Customer Services & Experience:

• Lead European customer service operations across retail, VIP, and institutional customer segments.
• Drive customer satisfaction, service quality, complaint resolution, and operational efficiency.
• Establish service standards, KPIs, and scalable customer support capabilities.

Payments & Financial Operations:

• Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation, and settlement.
• Ensure efficient and reliable payment services across banking partners, payment providers, and internal platforms.
• Support the operational delivery and development of regulated EMI payment services.

MiFID & Trading Operations:

• Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions.
• Ensure effective trade execution processes, order management, reconciliation, settlement, and operational controls.
• Partner with Product, Trading, Risk, and Compliance to support trading products, market operations, and regulatory requirements.

External Partners & Third-Party Management:

• Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers, and outsourced service partners.
• Oversee partner performance, service agreements, outsourcing arrangements, and third-party operational risks.
• Develop and optimize partnerships to support business growth, resilience, and operational efficiency.

Operational Risk & Governance:

• Establish effective operational governance, internal controls, risk management, and business continuity frameworks.
• Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML, and DORA.
• Oversee operational incident management, audit readiness, regulatory remediation, and management reporting.

Leadership & Collaboration:

• Build and lead high-performing European operations teams across all responsible functions.
• Set clear objectives, KPIs, and accountability across the organization.
• Act as a key member of the European executive leadership team, collaborating with global and local stakeholders.

What We're Looking For:

• 15+ years of relevant experience in financial services, banking, fintech, digital assets, brokerage, or capital markets, including significant executive leadership experience.
• Strong ownership mentality, high agency, and critical thinking with accountability for outcomes.
• Proven experience managing complex, multi-functional operations in regulated financial services environments.
• Strong understanding of crypto trading, digital assets, payment services, AML/AFC, and MiFID-related operations.
• Demonstrated experience leading customer operations, payments, trading operations, and external service providers.
• Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA, and payment services regulations.
• Proven ability to scale operations, improve efficiency, and implement governance and risk management frameworks.
• Experience managing outsourcing arrangements, banking relationships, and strategic external partners.
• Strong commercial, analytical, and financial management skills, with experience managing budgets, KPIs, and operational performance.
• Proven leadership experience across international teams and multiple European jurisdictions.
• Excellent strategic thinking, decision-making, communication, and stakeholder management skills.
• Fluent English; additional European languages are an advantage; Chinese is a plus.
• Background in management consulting, banking, or trading preferred.
• Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Banking, Management, or a related field; equivalent relevant professional experience will also be considered.