Project Manager - Customer Success at Sapio Sciences

Sapio Sciences is seeking a highly motivated and self-starting Project Manager. You will join a rapidly growing team that builds on our recent customer wins, becoming part of an ever-growing global team with the opportunity to help shape our Customer Success organisation. Your knowledge of LIMS, ELN, and SDMS products, and their application within a laboratory setting, will be central to how you deliver our solutions to the delight of our customers — or, if you are new to these products, you should be comfortable learning the processes around this software quickly.

You will prime Sapio deployments and major enhancement projects, owning their success from kick-off through to go-live, and following Sapio's agile deployment methodology to keep customers closely engaged throughout. You will work closely with the Head of Programs and the wider global PM team to secure the right resourcing for each engagement and to establish scalable processes and ways of working across the Customer Success PM organisation.

This is a great opportunity for a self-starting Project Manager who thrives on ownership, is comfortable managing multiple engagements simultaneously, and takes pride in delivering solutions to the delight of our customers.

Essential Responsibilities

• Prime Sapio Sciences deployments and major enhancement projects.
• Own the success of deployments from project kick-off to go-live.
• Manage multiple projects whilst coordinating the team to keep them on track.
• Advise the customer on Sapio Sciences best practice, ensuring the deployment is best placed to succeed.
• Follow Sapio Sciences' agile deployment methodology wherever possible, ensuring regular customer communication touch points are in place.
• Develop detailed project plans to guide the customer and internal teams through the engagement, ensuring time, budget, quality, and success criteria are met for each project.
• Regularly evaluate progress vs. plan, raising issues in a timely fashion to ensure corrective action plans are quickly put in place.
• Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement.
• Work closely with the Head of Programs to ensure appropriate internal resource allocation is achieved across projects.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Work closely with the Sapio Sciences global PM team to establish scalable processes and methods of working across the Customer Success PM organisation, including supporting IT tools.
• Meticulously manage all PM-related deployment services documentation.

Required Skills & Experience:

• Proven experience as a Project Manager.
• Experience within Life Sciences, ideally working in a LIMS or ELN software environment.
• Substantial experience managing internal and external stakeholders to meet project success, including planning and leading external client workshops and documenting project plans.
• BS/BA degree or equivalent in a Life Science (e.g., molecular biology, chemistry) preferred.

• Self-starter who is happy to learn from first principles.
• Highly respected and trusted by the customers you work with.
• A natural problem solver and a great communicator.
• Focused on activities that add value and avoiding those that do not.
• Determined, persistent, customer-centric, and approachable.
• Maintains the highest standards of integrity and respect for co-workers, customers, and prospects.
• Proven organisational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail.
• Strong analytical, problem-solving, and fact-finding skills, with experience of business change and transformation and the ability to advise on best practice.
• Excellent listening and presentation skills.
• Effective time management and prioritisation skills.
• Good computer skills (Excel, PowerPoint, Word, CRM programs).
• Demonstrated success working responsibly and effectively from a home office.
• Ability to travel to client sites within Europe.
• Agile Project Management certified or demonstrable experience (Preferred).