Production Operations Specialist

The Role

The Production Operations Specialist manages the daily flow of drone imagery through the rock map generation and release process. This role is responsible for order intake, prioritization, quality control, production tracking, troubleshooting, physical-drive logistics, and communication with internal teams.

The ideal candidate is highly organized, technically capable, detail-oriented, and comfortable managing high-volume files, technical workflows, and competing priorities in a deadline-driven startup environment.

Key Responsibilities

• Own daily rock map generation and release operations.
• Manage incoming customer orders, including remote data transfers and physical SSD drives.
• Review and submit drone imagery for processing based on priority, deadlines, and capacity.
• Track orders from intake through processing, QA/QC, release, and drive return.
• Perform quality-control checks, including field-boundary refinement, image-quality review, and object-detection verification.
• Identify, troubleshoot, document, and escalate pipeline errors, failed jobs, file-transfer issues, and server-related problems.
• Coordinate daily priorities and assignments for seasonal processing technicians.
• Maintain SOPs, training materials, and process documentation.
• Communicate accurate order status, risks, and delivery timelines to Sales and Customer Success.
• Track production metrics, backlog, turnaround time, quality findings, and capacity.
• Support process-improvement, staffing, and capacity-planning initiatives.
• Ensure appropriate handling and tracking of customer data and physical storage devices.

Required Qualifications

• Associate degree in GIS, geography, remote sensing, information technology, operations, engineering technology, or a related field; equivalent relevant education, technical training, or work experience will be considered.
• 2+ years of experience in technical operations, production operations, data processing, QA/QC, GIS/remote sensing, IT support, or a similarly detail-intensive environment.
• Experience working with large files or datasets, including cloud transfers, shared/network drives, file organization, file integrity, or physical storage media.
• Strong Windows skills, including file management, network/shared drives, permissions, and basic troubleshooting.
• Intermediate or stronger proficiency with Google Sheets or Excel, including sorting, filtering, formulas, conditional formatting, and shared trackers.
• Strong attention to detail and ability to identify missing inputs, image/data-quality issues, and processing errors.
• Demonstrated ability to troubleshoot error messages, prioritize work, document issues, and escalate appropriately.
• Clear written and verbal communication skills and ability to work effectively with technical and nontechnical teams.
• Ability to manage multiple orders and deadlines in a fast-paced environment.
• Ability to work consistent Eastern Time business hours.

Benefits

• Pre-IPO stock options (tax-advantaged ISOs)
• Competitive base salary
• Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
• Generous paid time off and holidays
• 401(k) Plan
• An inclusive and tight company culture that is mission driven