Does Autoleap sponsor H-1B visas?
Check real filing data, salaries & approval rates on VisaTalentUSA
Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Product Support Specialist, you will:
- Deliver best-in-class front-line support to our customers via live chat and calls
- Ensure timely responses and resolutions on all customer enquiries
- Escalate bugs and feature requests to the Product and Engineering teams as appropriate
- Troubleshoot and properly action customer enquiries
- Be an ambassador for AutoLeap and cultivate strong customer relationships
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need:
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1 - 3 years experience in technical support at a relevant technology company
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
How would you rate this job post?
See what other professionals think about this role.
How applying works on HireSkys
- 1.Click Apply. You go to the application — the employer's own page or form, or the HireSkys apply flow — and submit your profile as the employer asks.
- 2.The employer reviews. Shortlisting is done by the employer, not by HireSkys, so the timeline and next steps come from them.
- 3.Hear back directly. If shortlisted, the employer contacts you directly. Applying through HireSkys is free for jobseekers — never pay for a job application.
Similar Opportunities
More Openings at Autoleap
Explore Top Companies in this Space
Seez
Automotive Technology / Artificial Intelligence / E-Commerce / SaaS
Keyloop
Software Development / Automotive Technology / Enterprise Software
Partly
Automotive / AI / SaaS / Technology
Voyant Photonics
Semiconductor / Automotive Technology / Robotics / Industrial Automation
Autoleap
View Company ProfileAutoleap is a visionary company that is redefining the automotive industry through innovation and technological advancements. With a strong focus on research and development, Autoleap is committed to creating cutting-edge solutions that enhance the driving experience, improve safety, and reduce environmental impact. The company's expertise in artificial intelligence, machine learning, and data analytics enables it to develop intelligent mobility systems that are transforming the way people live, work, and travel. Autoleap's mission is to make transportation more efficient, sustainable, and enjoyable, and its team of experts is dedicated to achieving this goal through collaboration, creativity, and a passion for excellence. As a pioneer in the automotive tech industry, Autoleap is poised to revolutionize the future of transportation and make a lasting impact on the world. With its innovative approach and commitment to excellence, Autoleap is an exciting company to watch in the years to come.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.