Product Support Analyst

At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.

Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it’s improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.

The Product Support Analyst has the responsibility of working within our Product Engineering team to support and/or implement software via assigned incidents, requests, and changes provided and overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more.

Essential Duties and Responsibilities:

• Learn technical skills required to resolve customer support cases/requests.
• Learn team structure and deliver assigned items in established timelines.
• Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
• Learn to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
• Learn compliance standards across various product areas.
• Leverage documentation related to products and services tasked with supporting/implementing.