Product Operations Lead (AI & Automation)

Habitat Health empowers older adults to experience more good days in their homes and communities through the Program of All-Inclusive Care for the Elderly (PACE). They provide comprehensive medical care, meals, transportation, and in-home assistance, delivering coordinated clinical and social care in centers and homes.

Habitat Health is supported by leading healthcare organizations and investors, including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. They are expanding their scalable, affordable PACE model to meet the growing needs of aging populations.

Start Date: 11/2/2026

Role Scope

Habitat Health’s Product team uses AI, technology, and disciplined workflow design to turn how the company works into scalable, measurable capability. They are looking for a smart, driven person to help the team achieve more by tackling ambiguous problems and turning them into shipped, adopted, measurable results.

This is a broad role, deliberately so. In a given week, you might:

• Map how an operational process actually works today,
• Build a scrappy automation that saves the team hours,
• Sit in a center watching real workflows,
• Pull data to settle a debate, and
• Own the rollout that makes a new tool actually stick.

They care more about horsepower, curiosity, and ownership than a specific background. If you see a manual, repetitive process and can’t help but fix it, you’ll fit here.

You’ll work directly with product, engineering, data, and functional owners across clinical, operational, enrollment, and other enterprise teams. This is a high-trust, high-exposure seat close to how the company runs.

What You’ll Do

Turning ambiguity into working systems

• Jump into whatever the product team needs most—research, analysis, process mapping, AI deployment, documentation, coordination, or a quick prototype—and bring structure to fast-moving, multi-stakeholder work.
• Break big fuzzy asks from stakeholders into clear, actionable plans, and keep the relevant people aligned as things move.
• Hunt down manual, repetitive, or error-prone processes and eliminate them—using off-the-shelf tools, no-code builders, light scripting, AI, or a clean spec handed to engineering.
• Use AI productivity tools (Claude, ChatGPT, etc.) as a daily default to accelerate drafting, analysis, and operational workflows.
• Work with Product, Technical, and functional leads to build systems and reporting—templates, dashboards, checklists, simple integrations—that make good work repeatable.

Get results on the ground

• Travel to Habitat centers to see how the work really happens, build trust with front-line teams, and become the face of the tools and workflows rolled out.
• Support adoption end-to-end: onboarding, training, follow-through, and iteration until something is actually used, not just launched.
• Chase measurable outcomes—adoption, throughput, cycle time, quality, administrative burden—and let the data drive what you do next.

What We’re Looking For

We’re optimizing for raw ability and drive over years of experience. If you can point to times you figured hard things out and got them done—whether in a job, startup, research project, side project, or school—we want to hear from you.

• Smart, and a fast learner who gets up to speed on unfamiliar domains, tools, and systems quickly.
• A genuine love of efficiency and automation—you instinctively look for repetitive tasks and tools to eliminate them.
• High ownership and strong bias toward action: ready to write training docs, sit with front-line users, and design processes.
• Comfortable with ambiguity and an early-stage environment where the playbook doesn’t exist yet—you’ll help write it, improvise, and adjust as things change.
• Analytical instincts: you can define what “better” means, pull and read the data, and use it to prioritize.
• Strong written and verbal communication—able to summarize takeaways for leaders and get into the tactical weeds with execution teams.
• Hands-on with everyday tools (spreadsheets, docs, dashboards) and eager to pick up whatever the job needs; light scripting, SQL, or no-code experience is a plus.
• Willingness to work in a hybrid environment with travel to Habitat Health centers as needed.

Nice to Have

• Exposure to healthcare, value-based care, provider or payer operations, Medicare, Medicaid, PACE, or complex care delivery—or genuine curiosity about it.
• Experience driving adoption of new tools or workflows across distributed, front-line teams.
• Familiarity with Salesforce, Epic, or healthcare data (EHR, referral, or enrollment data).
• A track record of teaching yourself the tools needed to get something done.