IT Associate

Habitat Health empowers older adults to experience more good days in their homes and communities through the Program of All-Inclusive Care for the Elderly (PACE). This role is based in a remote setting with 25% travel to Habitat Health sites.

The IT Associate ensures Habitat Health’s multi-site PACE centers operate securely and reliably. You will:

Core Responsibilities:

• Own and deliver IT projects from scoping through deployment and documentation, including secure badge-release printing, conference room buildouts, and new site setups (Wi-Fi surveys, rack and cabling work, UPS/power planning).
• Deploy and maintain conference room technology (Teams Rooms, displays, speakerphones, cabling) and administer office/conference room digital signage.
• Administer phone systems (hard phones, mobile phones, soft phones like Teams Phone, RingCentral, TalkDesk).
• Build and maintain onboarding/offboarding playbooks and automation, writing scripts, tools, dashboards, and documentation using PowerShell, Python, Microsoft Graph, and Power Automate.
• Support multi-site printers, peripherals, and AV equipment, including hardware setup, driver/firmware management, and vendor coordination.
• Administer and troubleshoot network infrastructure (switches, wireless access points, firewalls, VPNs, overhead paging/speaker systems) using CIDR/subnetting, firewall rules, static routes, and VLAN knowledge.
• Administer SaaS applications, including access reviews, license optimization, and SSO configuration.
• Stay current with technology trends (laptops, CPUs, GPUs, RAM) to inform hardware purchasing and recommendations.
• Manage Entra ID and Microsoft 365 policies, including user/group account administration, conditional access, and basic Windows Server administration.
• Follow HIPAA and security best practices, supporting asset inventory, access reviews, and audit requests.

Required Qualifications:

• A Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, or related field, or 1+ years of IT/engineering experience (internships and project work considered).
• Strong analytical and problem-solving skills with a methodical approach to hardware/software/network troubleshooting.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, network diagrams).
• Understanding of operating systems (Windows, Mac, Linux, iOS, Android), hypervisors, virtual machines, RDP, and SSH.
• Familiarity with Microsoft 365, Entra ID, Teams, and SharePoint.
• Scripting or software development experience (PowerShell, Python, Microsoft Graph).
• Exposure to cloud infrastructure (Azure or AWS).
• Hands-on experience with printers, AV equipment, and peripherals.
• Clear written and verbal communication skills to explain technical topics to non-technical teammates.
• Alignment with Habitat Health’s mission and values, and enthusiasm for daily practice.
• Ability to thrive in a fast-paced, evolving environment with adaptability and continuous improvement mindset.
• Strong learning and growth mindset, including feedback engagement and data-driven decision-making.
• Integrity, ownership, and commitment to broader organizational impact.

Nice to Have:

• Hands-on experience building servers, computers, and home labs.
• Experience in a healthcare or HIPAA-regulated environment.