Product Manager, Call Intelligence (Analytics) - Remote (India/US)

Weave is seeking a Product Manager to lead Call Intelligence within the Analytics domain. You will transform call data, transcripts, and AI-generated insights into products that empower healthcare practices to:

• Convert more calls into appointments
• Improve staff performance
• Capture additional revenue

This role involves defining strategy, discovery, prioritization, and execution while collaborating with engineering, data, design, and go-to-market teams across India and the United States. It is a high-visibility position for a product leader who excels in customer empathy, analytical rigor, technical fluency, and strong execution.

What You Will Own

• Define the product strategy, roadmap, and measurable outcomes for Call Intelligence.

• Gain deep insights into how healthcare practices handle inbound calls, appointment conversion, staff coaching, and revenue follow-up.

• Lead discovery with customers, onboarding teams, sales, support, and internal stakeholders; translate findings into clear product decisions.

• Partner with engineering, data, ML, and design teams to deliver reliable analytics and AI-assisted workflows.

• Enhance activation, adoption, retention, and customer-perceived value through instrumentation, experiments, and workflow improvements.

• Balance technical and product trade-offs across data quality, model quality, integrations, usability, and speed.

• Foster alignment across distributed teams via clear written communication, decision records, and outcome-driven planning.

What You Will Need to Accomplish the Job

• 3–5+ years of product management experience, ideally in B2B SaaS, analytics, AI/ML, workflow automation, or communications software.

• Proven ability to own customer-facing products from discovery through launch and iteration.

• Strong data fluency, including SQL, product analytics, dashboards, and quantitative analysis to inform decisions.

• Experience defining product metrics, evaluating experiments, and linking product behavior to business outcomes.

• Technical fluency in APIs, integrations, data flows, event instrumentation, and AI/ML system limitations.

• Ability to collaborate effectively with engineering and data teams in distributed or cross-time-zone environments.

• Exceptional written and verbal communication skills in English, with the ability to simplify complex ideas for both technical and non-technical audiences.

• Capacity to create structure from ambiguity, prioritize effectively, and drive execution without formal authority.

What Will Make Us Love You

• Experience in healthcare, healthtech, dental, practice-management, contact-center, voice, or communications products.

• Background in AI/ML, speech analytics, LLMs, conversational systems, or model-quality evaluation.

• Understanding of frontline workflows where trust, accuracy, speed, and reliability directly impact revenue or customer experience.

• Experience with SMB SaaS go-to-market, pricing, packaging, adoption, or retention.

• Experience working with teams split between India and the United States.

• A customer-obsessed, low-ego mindset—you listen deeply, focus on details, and prioritize outcomes.

• Strong product sense and judgment to make simple decisions in complex systems.