Product Manager

GovWorx is seeking an experienced Product Manager to lead the execution, delivery, and continuous improvement of mission-critical software products supporting public safety and emergency communications. This role sits at the intersection of engineering, customers, and compliance, with a strong focus on Agile execution, real-world user feedback, and data-driven decision-making.

The ideal candidate brings deep experience managing complex, regulated products, working closely with cross-functional teams, and translating customer and operational needs into high-quality, reliable product outcomes.

Key Responsibilities

• Drive Agile / Scrum Execution — Act as Product Manager by maintaining a prioritized backlog, leading sprint ceremonies, and keeping delivery velocity on track.

• Plan & Track Project Timelines — Build release plans, manage cross-functional dependencies, and surface risks early with clear mitigation options.

• Lead Customer Implementations & Feedback Loops — Orchestrate pilots, coordinate training, and iterate features based on real-world call-taker feedback.

• Champion Data-Driven Decision Making — Define KPIs (e.g., call-handling time, AI adoption rate), instrument product analytics, and adapt the roadmap based on measurable outcomes.

• Ensure Compliance & Security Alignment — Collaborate with security and infrastructure teams to ensure products remain CJIS- and SOC 2-compliant.

• Collaborate on Go-to-Market & Support Enablement — Provide product expertise for marketing, sales, and support collateral, and brief internal teams ahead of each release.

• Foster a High-Performance Team Culture — Promote proactive communication, celebrate wins, and continually refine processes to improve predictability and team satisfaction.