Product Analytics Lead

The Role

As a member of the analytics team, you bring order to vast amounts of data so OnePay can make better product decisions, faster. You'll own product and customer analytics across a portfolio of experiences - driving smarter decisions, better outcomes for our customers, and growth for the business. You understand that analytics is about more than dashboards and are eager to work cross-functionally with product, engineering, research, and data science teams to drive the business forward.

In this role, you will:

• Own product analytics end-to-end, framing the metrics that matter and connecting signals across products
• Think holistically about customer behavior, not just feature-level metrics to connect engagement, satisfaction, and outcome signals to shape the roadmap
• Lean into AI-powered tools (Cursor, Claude, agents) to accelerate analysis, automate workflows, and change what analytics work looks like
• Turn what customers tell us (transcripts, surveys, feedback) into product-shaping insights alongside CX, research, and product partners
• Share insights and recommendations with senior leadership to influence the direction of the business

You bring

• 4–8 years of professional experience in product or customer analytics with a proven track record of leveraging quantitative analyses to drive product or business changes in a fast-paced environment
• Demonstrated experience with product analytics and customer measurement. Bonus for AI / chat product or fintech
• Advanced SQL skills, with the ability to independently pull and analyze complex datasets
• Strong AI fluency. You use Cursor / Claude / similar tools daily to build (not just look things up), and are excited to push the ceiling of what an AI-native analytics team can do
• Strong analytical thinking and problem-solving skills. You can go from ambiguous questions to clear insights
• Intellectual curiosity to look beyond the 'what' and answer the 'why'
• An act-like-an-owner mentality. We have a bias toward taking action.