Principal Product Manager

The impact you'll have

Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.

Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.

Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences.

Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly.

Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation.

Earn trust in AI-assisted execution. Design the permissions, confirmations, evaluation loops, rollback paths, and failure handling needed for restaurants to trust Owner with increasingly important work.

Operate forward-deployed. Spend meaningful time with restaurant owners and teams — in restaurants, in kitchens, over text, and alongside our support and success teams — to understand what actually happens day to day. Turn that proximity into sharper product priorities, better AI behavior, and products that feel like real leverage for operators.

Lead through ambiguity. Align product, design, engineering, data, AI, customer success, and operations around the highest-impact operator outcomes.

What we’re looking for

• + years of product management experience, or equivalent building experience, with a track record of shipping high-impact products.
• Forward-deployed customer obsession. You build conviction by getting close to the work: visiting restaurants, observing live workflows, texting with operators, shadowing frontline teams, and understanding how work actually gets done before deciding what to build.
• AI product instincts grounded in real operations. You think in loops — signals → decisions → actions → learning — and care deeply about quality, trust, and iteration.
• Excellent product judgment and taste. You can reduce cognitive load, simplify messy workflows, and design products that feel obvious to busy, non-technical users.
• Technical depth and strong engineering partnership. You can reason about systems, data flows, integrations, permissions, reliability, and tradeoffs.
• Bias toward outcomes over features. You know how to connect product work to customer and business impact, not just launches.
• Strong prioritization and execution. You can balance speed, correctness, and long-term maintainability in a fast-moving environment.
• Cross-functional leadership. You can align opinionated stakeholders, create clarity from ambiguity, and keep teams moving.