Portuguese Speaking IT Customer Experts

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in facilitating seamless career transitions for high-caliber professionals seeking prestigious jobs in Greece and beyond.

The Role

We are currently looking for motivated individuals to join our team as Portuguese Speaking IT Customer Experts in Athens. This position is designed for tech-savvy candidates who are eager to advance their careers within the thriving Information Technology sector while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide expert technical support and troubleshooting for software and hardware inquiries in the IT industry.
• Maintain high levels of customer satisfaction while representing global technology brands.
• Document and resolve IT-related tickets with precision and efficiency.
• Collaborate with international cross-functional teams to ensure seamless service delivery.
• Stay updated on the latest IT trends and product releases to provide informed guidance.
• Ensure all interactions follow strict security and data protection protocols standard in the IT sector.
• Escalate complex technical issues to the appropriate engineering or development departments.

Requirements

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective communication within our international work environment.
• Valid EU passport (mandatory).
• A keen interest or background in the Information Technology (IT) industry.
• Excellent analytical and problem-solving skills to manage IT service requests.
• Strong interpersonal skills and a commitment to delivering premium support.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training programs to excel in the IT industry.
• Health Insurance and additional benefits.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.

Life in Greece

Embarking on one of the many available Portuguese-speaking jobs in Greece offers more than just professional development; it is an invitation to experience an unmatched lifestyle. With its legendary sunshine, historic culture, and vibrant social scene, Greece provides a perfect backdrop for a balanced life, allowing you to enjoy your off-hours exploring world-famous archaeological sites or relaxing on stunning beaches.

Moving to a new country is a breeze with our comprehensive support system, ensuring you settle into the culture of Greece comfortably. From the world-class gastronomy to the warm, welcoming local community, those who relocate for this position find that they are not just starting a job, but building an incredible life in the heart of the Mediterranean.