Portuguese Speaking Customer Experts for Messaging App

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cultural immersion, and excellence within the global business sector.

We are currently seeking talented professionals for the Portuguese Speaking Customer Experts role for a messaging app in Greece to join a dynamic team in the vibrant Social Media industry. This role offers an incredible opportunity to advance your career while living in one of the most culturally rich destinations.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector.
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety.
• Monitor and analyze social media trends to improve user experience and engagement.
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone.
• Maintain comprehensive knowledge of the messaging platform's features and updates.
• Collaborate with international teams to ensure seamless service delivery across different time zones.
• Contribute to the continuous improvement of customer support workflows and communication standards.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career-defining opportunity.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training programs to ensure your success in the Social Media industry.
• Full Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Opportunity to work in the heart of Greece with a global team.