People Operations & Infrastructure Lead

Responsibilities

• Own the onboarding experience, coordinating managers, IT and the Ops team so every owner knows what to do and nothing falls through

• Keep onboarding content current as the organisation changes, and run a feedback survey with new joiners to find what actually slowed them down

• Maintain the People databases as a reliable single source of truth, with clear ownership of every update, so the team can trust the data

• Structure People information so it can be accessed through AI and reduce manual requests

• Keep compensation and incentives up to date with market practices

• Be the go-to point for People questions from contributors and managers, answering directly or dispatching to the right owner

• Turn recurring requests and friction into better documentation, process or tooling, so managers become more capable rather than more dependent on People

• Take on ad hoc People infrastructure projects where they create the most leverage for managers or remove the most recurring friction

What Success Looks Like

First 30 days

You have met every manager, know the org chart, and have run your first onboardings end to end. You know where People data lives today and where it is unreliable.

First 3 months

You own onboardings: managers and new joiners know exactly what to do and when, and the content stays current without anyone chasing you. You are the first place people go with People questions, and you are tracking which ones keep coming back.

First 6 months

The People databases are accurate, structured and trusted enough to answer most questions without a manual request. New joiners rate onboarding highly, and the recurring friction you found has turned into documentation, process or tooling that removes it.

Must Have Skills & Experience

• Experience in general operations (Chief of Staff, Ops Manager) or People Operations, or as a leader who has owned People topics directly

• Strong analytical and modelling skills, comfortable with numbers

• Track record of earning trust and managing stakeholders across an organisation, including senior ones

• Tech-savvy: proactive with new tools, AI and automation

• Reasons from first principles and handles exceptions with logic rather than personal discretion

• Values simplicity and cuts process where process is not needed

• Understands a strong culture and carries it without trying to reinvent it

• Resilient to feedback on topics where everyone has an opinion

• Strong ownership and autonomy

• Low ego

Perks & Benefits

We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.

Equal Opportunity

We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.