Patient Recruitment Training & Quality Specialist I

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality.

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job:

We are actively hiring a Patient Recruitment Training & Quality Specialist I.

Shift: Monday–Friday day shift (40 hours per week)

Location: Remote

FLSA Classification: Non-Exempt

Compensation: $24–$32 per hour (depending on experience)

Purpose: The Patient Recruitment Training & Quality Specialist I is responsible for onboarding and training new employees in critical systems including Salesforce, RealTime platforms, and patient engagement. This role combines instructional delivery with quality assurance, conducting call monitoring, providing coaching feedback, and developing continuous improvement strategies to enhance team performance and ensure consistent service excellence.

Essential Job Functions:

• A. Design and deliver comprehensive training programs for new employees on Salesforce, RealTime systems, patient engagement, and company procedures.
• B. Create and maintain training materials, guides, and documentation to support learning objectives.
• C. Assess trainee progress and adapt training methods to meet individual learning needs.
• D. Plan and coordinate training schedules to ensure adequate coverage and minimal disruption to operations.
• E. Stay current on system updates and new features to incorporate into training curriculum.
• F. Monitor and grade customer service calls using established quality standards and rubrics.
• G. Provide constructive feedback and one-on-one coaching sessions to improve employee performance.
• H. Identify performance trends and skill gaps across the team.
• I. Document quality assurance findings and track improvement metrics.
• J. Collaborate with team leads to address performance concerns and celebrate successes.
• K. Analyze training effectiveness and quality metrics to identify areas for improvement.
• L. Recommend and implement enhancements to training programs and quality standards.
• M. Participate in calibration sessions to ensure consistent evaluation criteria.
• N. Contribute to the development of best practices and standard operating procedures.
• O. Maintain accurate training records and quality assurance documentation.
• P. Generate reports on training completion rates and quality scores.
• Q. Participate in team meetings and contribute to departmental initiatives.
• R. Represent Flourish Research in a professional and courteous manner when interacting with all staff, clients, and vendors.
• S. Additional duties as assigned by management.