Temp Manager, Business Process & Systems Improvement

Reactivate is seeking a Temp Manager, Business Process & Systems Improvement, for a six-month contract assignment. This role will support the implementation and continuous improvement of the Reactivate Operating System (ROS), working across functional teams to ensure business processes, technology platforms, and performance measures align with ROS capabilities.

A key focus will be evaluating how Reactivate’s technology platforms, particularly Salesforce, support business requirements and identifying opportunities to improve workflows, user interfaces, data reporting, and system integration. This role will also monitor Capability KPIs to identify performance trends, troubleshoot process and system issues, target training and support, and recommend improvements to the ROS.

Responsibilities ⚙️

• Work with functional teams to implement and continuously improve ROS capabilities and business processes
• Evaluate Salesforce and other business platforms against ROS requirements and identify opportunities for improvement
• Translate business and user needs into clear functional requirements for Technology teams
• Monitor and trend Capability KPIs to identify performance issues and improvement opportunities
• Perform root-cause analysis to distinguish process, technology, data, training, and execution issues
• Recommend improvements to processes, systems, controls, and ROS requirements based on performance data and user feedback
• Support testing, implementation, and adoption of technology and process changes
• Develop targeted training and user support based on identified needs
• Facilitate cross-functional process reviews and continuous improvement initiatives

Requirements 🎓

• 5+ years of experience in business process management, continuous improvement, operational excellence, business systems analysis, or a similar role
• Demonstrated experience evaluating and improving business processes supported by enterprise technology platforms
• Experience with Salesforce or similar enterprise workflow/CRM platforms
• Strong process mapping, problem-solving, and root-cause analysis skills
• Ability to translate business requirements into technology and workflow requirements
• Experience developing and analyzing operational KPIs
• Strong cross-functional communication and facilitation skills
• Ability to work independently in a fully remote environment
• Experience with Lean/Six Sigma, enterprise technology transformation, renewable energy, engineering, construction, or other project-based businesses preferred
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future