Patient Engagement Specialist I

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.

We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

A Day in the Life of a Sprinter Patient Engagement Specialist I

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns.

• Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way.

• You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day.

• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments.

• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits of receiving them in-home with Sprinter Health.

• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have.

• You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience.

• As different customer situations arise, you will escalate questions and concerns to other teams for additional support.

• Other duties and/or projects as assigned.

Skills and Requirements

• Ability to work eastern time (EDT).

• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry.

• Proficiency in using electronic health record (EHR) systems and other healthcare software.

• Excellent written and verbal communication skills to present and explain information to customers.

• Proven skill managing multiple channels of communication including phone, email, chat, etc.

• Experience with Zendesk (preferred).

• Experience with Five9 (preferred).

You will thrive at Sprinter Health if:

• You are flexible and have humility as well as a sense of humor.

• You are a strong and personable communicator.

• You excel at last-minute problem solving and out-of-the-box thinking.

• You are highly organized and love to follow a process.

• You have experience working in an on-demand service or healthcare environment.

• You thrive in a fast-paced, high-pressure environment.

The Fun Stuff

• Medical, Dental, and Vision - 100% premium covered up to family.

• 401k with a match.

• Flexible PTO.

• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).

• $10,000 lifetime max for infertility/fertility treatment.