Partnerships Manager I

The Partnerships Manager I is a key participant in the Channel Sales department responsible for acting as a liaison and managing the flow of small business applicants from ISO partners to grow Kapitus’ most important business partnerships. They will oversee all relationship management with ISO partners and their book, strategize growth opportunities, and prospect for new accounts.

What you will do:

• Manage partnership and all relationship matters from a higher level that includes partner onboarding and prospecting, strategize and implement new methods to grow accounts, and resolve reoccurring issues
• Converse effectively and efficiently with ISOs by maintaining an open line of communication while generating new business through proactive targeted outbound calling and email
• Oversee negotiation, presentation, and business development while adhering to business compliance, credit, and legal policies/procedures at all times
• Maintain a strong awareness on key industry trends and become a subject matter expert when engaging with partners
• Create and execute a development plan for our partners through training, cadenced visits, and growth ideas
• Heavily utilize Tableau reports to assist ISOs in their own marketing campaigns and expected conversions
• Strategize and implement new methods to grow accounts and resolve reoccurring issues/escalations
• Recruit/build new relationships through phone calls, trade shows, emails, and networking
• Seek out new initiatives to re-engage with inactive ISOs prior to account termination
• Develop and execute new opportunities to drive ISO and strategic partnership growth
• Provide partner coverage when any team member is out of office or on partner visits
• Understand the full application-to-fund life cycle, product, and our processes
• Use Salesforce and Platform to track activities and manage contacts
• Provide weekly commission, pipeline, and analysis reports to ISOs
• Visit top 15 accounts one to two times per year
• Attend industry-related conferences two to three times per year
• Responsible for pipeline engagement and any syndication deals
• Manage Credit Committee exceptions when available
• Compile/share competitive offers and intel from ISOs
• Other tasks as required by management

Individual and Team Development Responsibilities:

• Inspire and create a motivating environment through coaching, mentoring, and enablement
• Provide opportunities to participate in both formal and informal developmental activities
• Working with senior leaders and department head, set expectations for all team members and hold employees accountable for results
• Lead hiring, performance management, compensation, and evaluation of team members
• Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs

What we are looking for:

• A Bachelor’s degree and/or comparable experience preferred
• 3+ years of B2B sales experience, ideally in Payment Processing, Financial Services, and/or Consultative Sales with a history of success
• Excellent verbal, written, and interpersonal communication skills
• Excellent analytical, presentation, and phone skills
• Experience with contract/partnership negotiations is a plus
• Proven success in meeting and exceeding sales goals
• Communicate decisions effectively in both verbal and written communication
• Team player with a strong sense of accountability
• Experience achieving metric and quality performance
• Self-starter with the ability to multi-task in a fast-paced environment
• Excellent negotiation and business development skills
• Extensive industry knowledge on pricing, equipment, and/or gateways
• Efficient planning, organization, and time management skills
• Goal-oriented leader with a proactive approach in developing relationships with merchants and ISO partners
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and CRM
• Smart, hard-working individual who wants to be an integral part of an enterprise sales team
• Effective at communicating clearly
• Experience with administrative tasks
• Strong professionalism and adaptability