Partner Program Associate

About the Role

The Partner Program Associate is responsible for helping keep the Partner organization running efficiently.

Working alongside the Partner Program & Operations Manager and Strategic Partner Managers (SPMs), you'll support partner operations, maintain high-quality data, coordinate enablement programs, administer recurring operational processes, and help improve the systems that power our partner ecosystem.

You'll collaborate with Marketing, Revenue Operations, Finance, Business Systems, Product, and Customer Success to ensure our partners receive a consistent, high-quality experience while enabling our Strategic Partner Managers to focus on growing strategic relationships.

This role is ideal for someone who enjoys creating order from complexity, learning business systems, improving processes, and finding smarter ways to work.

Your First 30 Days

During your first month, you'll focus on learning our business, our partners, and how our operational processes work.

You'll:

• Learn the OpenSesame Partner Program, GTM motions, partner tiers, and operating model.
• Become familiar with Salesforce, Euler PRM, Highspot, Asana, and our partner tools.
• Shadow onboarding, enablement, reporting, SPIFF administration, and partner operations.
• Learn how partner records, certifications, benefits, and tier requirements are managed.
• Begin updating documentation, templates, and internal knowledge resources.
• Build relationships across Partnerships, Marketing, Finance, Revenue Operations, Business Systems, and Customer Success.

Success looks like:

• Understanding how the Partner organization operates.
• Confidently navigating partner systems.
• Completing operational tasks accurately with guidance.
• Building trust with the team through reliability and attention to detail.

Your First 60 Days

By your second month, you'll begin owning recurring operational work while identifying opportunities to improve efficiency.

You'll:

• Coordinate partner onboarding activities.
• Maintain partner records across Salesforce and the PRM.
• Administer the OpenSesame Certified program.
• Prepare recurring partner reports and dashboards.
• Support monthly Partner SPIFF administration.
• Coordinate partner communications and enablement activities.
• Maintain SOPs, templates, and operational documentation.
• Begin recommending improvements to recurring workflows.

Success looks like:

• Independently managing recurring operational processes.
• Delivering accurate reporting on schedule.
• Keeping partner data clean and up to date.
• Becoming a dependable operational resource for the Partner team.

Your First 90 Days

By your third month, you'll begin contributing improvements that help the Partner organization scale.

You'll:

• Own recurring partner operational processes with minimal oversight.
• Identify automation opportunities and recommend process improvements.
• Partner with Revenue Operations and Business Systems to streamline workflows.
• Help improve reporting, documentation, and self-service resources.
• Support cross-functional partner initiatives and program launches.
• Contribute ideas that improve the experience for partners and internal teams.

Success looks like:

• Operating independently across day-to-day partner operations.
• Identifying opportunities to simplify work through automation and better processes.
• Becoming a trusted partner to Strategic Partner Managers and cross-functional stakeholders.
• Making measurable improvements that increase operational efficiency.

What You'll Bring

Required Qualifications

• Exceptional organizational and project coordination skills.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Comfortable working with spreadsheets and data.
• Ability to manage multiple priorities in a fast-paced environment.
• Curiosity and eagerness to learn new systems and technologies.
• Strong problem-solving skills and continuous improvement mindset.
• Collaborative, positive attitude.

Preferred Qualifications

• Experience with Salesforce, CRM, PRM, or similar business systems.
• Experience using Asana or similar project management tools.
• Experience with the Google Suite.
• Exposure to SaaS, partnerships, operations, customer success, or revenue operations.
• Familiarity with AI productivity tools such as ChatGPT or Gemini.
• Experience creating documentation, SOPs, or process guides.

What You'll Learn

This role provides hands-on experience with:

• Partner Operations
• Partner Programs
• Revenue Operations
• Salesforce Administration
• Partner Relationship Management (PRM)
• Business Analytics
• Process Improvement
• AI & Workflow Automation
• Cross-functional Program Management

Career Growth

This role is designed as an entry point into Partner Operations and offers opportunities to grow into roles such as:

• Partner Operations Specialist
• Partner Operations Manager
• Partner Enablement Manager
• Partner Program Manager
• Revenue Operations
• Strategic Partnerships

Why You'll Love This Role

You'll have the opportunity to make an immediate impact by helping build the systems, processes, and programs that enable one of OpenSesame's fastest-growing areas of the business.

Rather than simply maintaining operations, you'll help improve them, using technology, automation, and data to create a better experience for both our partners and our internal teams. As you grow in the role, you'll gain exposure to nearly every aspect of running a modern SaaS partner organization, building a strong foundation for a career in operations, partnerships, or revenue strategy.

You might notice we don’t list a traditional set of requirements or buzzwords here. That’s intentional. We’re looking for proven examples from your career that show your attention to detail, your ability to work on multiple projects simultaneously, your eagerness to learn and use new software systems, your drive to constantly improve, and your motivation to support your teammates.

OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity.

We use AI. For real. Every team at OpenSesame works with AI tools daily, not as a buzzword, but as practice. You'll build fluency that most companies are still talking about adopting, with hands-on training and clear guardrails to experiment responsibly. AI amplifies your creativity and judgment. It doesn't replace them. The skills you build here travel with you.