Partner Manager, UK

Omilia is a leader in Conversational AI, powering natural, human-like customer conversations over voice and chat for enterprises in banking, insurance, telecommunications, and hospitality, handling hundreds of millions of interactions annually. The company builds its own deep tech across the stack, including speech recognition, natural language understanding, and dialog management, integrating natively with major CCaaS platforms.

Role Purpose

The Partner Manager, UK builds and scales Omilia’s ecosystem of system integrators, technology alliances, and CCaaS partners across the United Kingdom. This role is accountable for recruiting, enabling, and growing a network of partners who can source, influence, and deliver Conversational AI opportunities in the region. The role works closely with Sales, Marketing, and Solutions Consulting to turn partner relationships into a repeatable, revenue-generating channel for the UK business.

Accountabilities

• Own the strategy for recruiting and developing strategic partners across the UK region.
• Build a partner-sourced and partner-influenced pipeline that contributes meaningfully to UK revenue targets.
• Ensure partners are properly enabled, certified, and equipped to position and sell Omilia’s platform.
• Oversee the health and performance of the UK partner portfolio, including regular business reviews and joint planning.
• Serve as the primary point of contact between Omilia and its UK partners, managing relationships end-to-end.
• Ensure partner activity and co-sell opportunities are accurately tracked and reported to the VP of Sales, UK.

Key Responsibilities

• Identify, evaluate, and recruit new system integrators, technology alliances, and CCaaS partners in the UK.
• Negotiate and manage partnership agreements in coordination with Legal and Finance.
• Design and deliver partner onboarding, training, and certification programs on Omilia’s platform and positioning.
• Develop joint go-to-market plans with key partners, including co-marketing and joint pipeline generation.
• Coordinate with Sales to register, track, and support partner-sourced and partner-influenced deals.
• Collaborate with Solutions Consulting to ensure partners have the technical enablement needed for implementations.
• Organize and lead regular partner business reviews to assess performance, pipeline, and satisfaction.
• Monitor partner performance against agreed KPIs and take corrective action as needed.
• Represent Omilia at partner and industry events across the UK.
• Maintain accurate partner and opportunity data in CRM and partner management systems.
• Report regularly on partner pipeline, revenue contribution, and program health to the VP of Sales, UK.

Requirements

Knowledge, Skills & Experience

Required:

• Proven experience in partner, channel, or alliance management within B2B SaaS, CCaaS, or enterprise technology.
• Experience operating in the UK market, with fluency in English (written and spoken).
• Demonstrated ability to build and manage joint business plans with technology or systems integrator partners.
• Strong relationship management and negotiation skills, including commercial contract experience.
• Ability to work cross-functionally with Sales, Marketing, and Solutions Consulting to drive shared outcomes.
• Experience with CRM and partner management tools, with disciplined pipeline and reporting habits.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.

Nice to have:

• Existing network of system integrators or technology partners within banking, insurance, healthcare, or utilities in the UK.
• Familiarity with contact center technology, CCaaS platforms, or conversational AI solutions.
• Experience building a partner program from an early stage in a scale-up environment.
• Additional regional language skills relevant to the UK market.

Omilia Note:

Contribute actively and effectively as an integrated team member.
Act as an Omilia ambassador in all interactions.

Benefits

• Fixed compensation;
• Long-term employment with working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace.