Job Description
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Why This Role?
Over the next 6–12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies.
As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.
What You Will Do
🌐 Market & Retail Launch Execution
Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs
Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them
Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.
🚚 Logistics & Cross-Border Freight
Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments.
Track shipment milestones, in-transit inventory, service risks, and landed cost drivers.
Escalate freight delays, customs blockers, or partner issues with proactive recommendations.
📦 Inventory & Procurement Support
Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking.
Own 3PL portal accuracy, running stock investigations and month-end count reconciliations.
Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.
📋 Compliance & Process Playbooks
Track operational inputs for EPR (packaging), product registrations, and local compliance requirements.
Turn post-launch learnings into repeatable templates and playbooks for future market expansions.
What You Need to Have
Operations Experience: 2–4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
Systems Proficiency: Experience working with ERPs, inventory management tools, and 3PL web portals.
Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.
The Nice to Haves
Experience working with food, beverage, or health & wellness products subject to regulatory oversight.
Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes.
Track record of building playbooks or SOPs from scratch during a period of rapid company scaling.
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ZOE is a pioneering HealthTech and personalized nutrition company on a mission to improve global health through world-leading scientific research and data-driven dietary insights. Founded in 2017 by Jonathan Wolf, George Hadjigeorgiou, and Professor Tim Spector, and headquartered in London, the company runs the largest in-depth nutrition study in the world. Under the hood, ZOE leverages comprehensive at-home testing—including continuous glucose monitors (CGMs), blood lipid tests, and advanced gut microbiome sequencing—to generate a deeply personalized profile of an individual's unique biological response to food. This massive dataset is fed into their proprietary AI algorithms, which translate complex metabolic science into an intuitive app that scores meals in real-time, guiding users toward optimal gut health and sustained energy without restrictive, one-size-fits-all dieting. Their primary target audience includes health-conscious consumers, longevity enthusiasts, and individuals looking to optimize their metabolic health and digestion through evidence-based food choices. What sets ZOE apart in the crowded consumer wellness market is its uncompromising commitment to rigorous, peer-reviewed clinical science and its thriving, community-driven ecosystem, proving that food is the most powerful medicine when tailored to your unique biology.
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