Key Account Manager

About the Role

ZOE is entering an exciting phase of growth, and we’re looking for a dedicated Key Account Manager to help shape and scale our retail channel, while also supporting with other key commercial partnerships. This is a highly operational, high-impact role for someone who can turn commercial opportunities into clear plans, fast action, and strong retail execution. You’ll own the day-to-day commercial and operational management of our retail accounts, making sure launches are set up well, trading performance is actively managed, and retailer and partner requirements are coordinated across the business from opportunity through setup, launch, trading, and growth.

What You’ll Be Doing

• Own retailer onboarding, launch planning, and critical path management from account setup through to live trading.
• Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specs, delivery requirements, promotional setup, and portal inputs.
• Manage day-to-day retail account relationships, ensuring retailer questions, risks, blockers, decisions, and follow-up actions are handled quickly and clearly.
• Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints and retailer reporting, turning results into clear actions and recommendations.
• Partner closely with Commercial and Marketing on promotions, retailer moments, in-store execution, and account growth opportunities.
• Lead future retailer negotiations, owning preparation of clear commercial inputs, trading-term considerations, operational requirements, and follow-up actions.
• Support forecasting, order tracking, stock visibility, and service-risk management across current accounts and future retail expansion.
• Support selected key commercial partnerships alongside retail account ownership, including partner follow-ups, performance tracking, and issue resolution.
• Build repeatable account management processes, templates, and playbooks that help ZOE scale into additional retailers and channels.

What You’ll Bring

• Retail account management experience: You have managed retail, key account, commercial operations, or retail operations activity, ideally within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products.

• UK retail environment knowledge: You understand the UK retail landscape, ideally across grocery, high street, or consumer health and wellness channels.

• Launch and execution discipline: You are confident managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch readiness.

• Commercial and operational fluency: You understand forecasting inputs, order and stock tracking, trading performance reporting, availability, rate of sale, promotions, and the operational realities that shape commercial decisions.

• Strong stakeholder management: You can coordinate internal teams, external partners, and retailer requirements with clear communication, strong follow-through, and practical issue resolution.

• Data-led account growth mindset: You can use performance data to identify risks, opportunities, and next actions across sales, stock, placement, replenishment, pricing, and promotions.

• Strong negotiation skills: You are confident leading retailer negotiations, balancing commercial ambition with practical operational requirements, and securing outcomes that support sustainable account growth.

• Builder mentality: You are comfortable working in a fast-moving, evolving environment and enjoy creating scalable ways of working for future retailers, partnerships, and channels.