Operations Manager

We are seeking a highly organized and proactive Operations Manager to oversee and optimize the day-to-day administrative and operational functions of our organization. This role is responsible for improving business processes, ensuring operational efficiency, maintaining compliance, and supporting cross-functional teams to deliver exceptional service. The ideal candidate is a strategic problem-solver who enjoys creating structure, improving workflows, and driving operational excellence.

Key Responsibilities

• Oversee the daily operational and administrative functions of the business.
• Develop, implement, and continuously improve operational processes, policies, and Standard Operating Procedures (SOPs).
• Monitor workflows to identify bottlenecks and implement process improvements.
• Coordinate cross-functional projects and ensure action items are completed on time.
• Support leadership with operational initiatives, business improvements, and strategic projects.
• Ensure accurate documentation, record management, and operational consistency across departments.
• Collaborate with internal departments to ensure smooth day-to-day operations.
• Support scheduling, documentation, and service coordination where required.
• Resolve operational and administrative challenges efficiently.
• Promote a culture of accountability, continuous improvement, and operational excellence.
• Provide guidance and support to administrative staff when needed.
• Maintain professional communication with clients, providers, caregivers, and internal stakeholders.
• Ensure a high level of customer service through efficient operational support.
• Address operational issues promptly while maintaining confidentiality and professionalism.
• Ensure all processes comply with HIPAA and company confidentiality standards where applicable.
• Prepare operational reports, dashboards, and performance metrics for leadership.
• Monitor key operational KPIs and recommend improvements based on data.
• Ensure compliance with company policies, healthcare regulations, and operational standards.
• Assist with quality assurance initiatives, audits, and process reviews.
• Manage operational software platforms and internal systems.
• Identify opportunities to automate manual processes and improve efficiency.
• Troubleshoot workflow and system issues, implementing effective solutions.
• Assist with the implementation and optimization of new technologies and operational tools.

Requirements

• Minimum 3 years' experience in an Administration Manager, Operations Manager, or similar leadership role.
• Previous experience within the healthcare, social care, ABA, or medical administration industry is essential.
• Strong operational and administrative management experience.
• Excellent organizational, planning, and project management skills.
• Strong written and verbal English communication skills.
• Advanced proficiency in Microsoft Office and Google Workspace.
• Experience with scheduling, documentation, and administrative systems.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong problem-solving skills with a focus on process improvement.
• Experience developing and implementing Standard Operating Procedures (SOPs).