Operations Lead

The Opportunity

Trust Wallet is looking for an Operations Lead to drive operational excellence across the business. This role will oversee day-to-day operations, improve internal processes, coordinate cross-functional initiatives, and support scalable growth. The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced Web3 environment.

Key Responsibilities

• Lead and optimize daily business operations to ensure efficiency and alignment with company goals.
• Design, implement, and improve operational processes, workflows, and internal controls.
• Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.
• Monitor operational KPIs and prepare regular reports for leadership.
• Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.
• Manage vendor relationships and support procurement or external partnerships where relevant.
• Support budgeting, resource planning, and operational forecasting.
• Coordinate strategic projects and ensure timely delivery across teams.
• Develop documentation, SOPs, and internal policies to support scale and consistency.
• Help build a strong operational culture focused on accountability, agility, and continuous improvement.

Requirements

• Bachelor’s degree in Business, Operations, Management, Finance, or a related field.
• 5+ years of experience in operations, business management, project management, or a related function.
• Experience in tech, fintech, crypto, or Web3 is strongly preferred.
• Strong project management and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Proven ability to improve processes and manage multiple priorities effectively.
• Strong communication skills and ability to work across global, remote teams.
• Comfortable with data, reporting, and operational planning tools.
• Self-starter with a hands-on mindset and strong sense of ownership.

Preferred Qualifications

• Experience in a high-growth startup or scaling environment.
• Familiarity with crypto wallets, blockchain ecosystems, and digital asset products.
• Experience building SOPs, dashboards, and operational frameworks.
• Knowledge of compliance, risk, or customer operations is a plus.

Additional Information

This is a global and fully remote role. You must have the right to work for the country you are based.