Operations & Customer Support Specialist
Job Description
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About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
The Role
The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.
Responsibilities
Operations & Back-office Support
- Handle customer service inquiries and support day-to-day back-office operations
- Assist in general operational tasks and admin updates as needed
Maintain availability and operational support within CST/CDT time zone
Customer Communication
- Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
- Ensure clear and consistent communication with users and players
Social Media Support
- Create basic social media content (videos, posts, captions)
- Support posting and updating of social media accounts
- Assist in maintaining online presence and community engagement
Requirements
- Experience in operations, sales, marketing, or customer service is an advantage
- Basic knowledge of social media content creation and management
- Good English written and verbal communication skills
- Conversational to fluent Spanish proficiency (written and spoken)
- Responsible, responsive, detail-oriented, and team-oriented
- Interest in football is a BIG PLUS!
Other Details
- The position is fully virtual
- Working hours will align with US Central Time (CST/CDT) operational needs.
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Stranger Soccer
View Company ProfileStranger Soccer is a highly disruptive sports-tech startup and mobile booking platform fundamentally designed to make playing football as effortless as going to the gym or for a jog. Founded in 2017 and headquartered in Singapore, the company operates as the ultimate on-demand marketplace for the world's most popular sport. Under the hood, Stranger Soccer completely eliminates the massive logistical headaches of renting pitches, finding opponents, and collecting payments; users simply browse the app, book an individual slot in hundreds of pre-organized games, and show up to play with a vetted "Official Host" managing the match. Their primary target audience spans casual players, avid football enthusiasts, and expats who desperately need a seamless way to stay active and connected without the hassle of organizing a full squad. What sets Stranger Soccer apart in the recreational sports landscape is its staggering scalability—having already powered over 100,000 games for more than 75,000 users—and its aggressive international expansion through an innovative license-owner model that brings their community-driven, play-on-demand infrastructure to massive global hubs like Sydney, Dubai, London, and Delhi.
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