Non-Technical Security Systems Program Manager

The role of Non-Technical Security Systems Program Manager involves supporting the Technical Operations team by enhancing operational efficiency, ensuring consistency, and keeping strategic initiatives and business-as-usual activities on track. The ideal candidate thrives on creating structure, developing processes, coordinating cross-functional projects, and transforming information into clear documentation, dashboards, and executive reporting. A strong grasp of how Security Systems organizations operate within large global enterprises is essential for success.

This is a full-time, fully remote position.

Responsibilities:

• Manage multiple projects and initiatives by developing project plans, timelines, milestones, and tracking deliverables.
• Develop and maintain documentation that clearly defines roles, responsibilities, and workflows for internal teams, external partners, and vendors to ensure alignment and successful project execution.
• Coordinate cross-functional meetings, document action items, and drive accountability to ensure projects remain on schedule.
• Develop and maintain SOPs, workflows, process documentation, operational playbooks, and program standards.
• Create dashboards, reports, and executive briefings that communicate project status, KPIs, SLAs, and overall program performance.
• Gather information from internal stakeholders and subject matter experts to develop clear, organized, and user-friendly documentation.
• Monitor project and program performance, conduct periodic audits, identify risks or roadblocks, and proactively recommend solutions.
• Coordinate change management activities to ensure updates to processes, standards, and procedures are properly documented and communicated.
• Coordinate program intake and service onboarding activities, working with subject matter experts and cross-functional teams to develop and implement new processes and playbooks.
• Facilitate ongoing collaboration and dialogue with key stakeholders for progress against the technology roadmap and project plans.
• Identify opportunities to improve processes, increase efficiency, and standardize workflows across teams.
• Maintain accurate project and program documentation and provide general operational support as needed to advance department and organizational objectives.