Non-Personal Account Operations Associate

About the Team

The Brokerage Account Operations group is the backbone of our investment products, responsible for accurate, compliant, and scalable account processes across the platform. Within this group, the Registered & Complex Accounts team acts as the subject matter expert for registered plans and complex account structures - including corporate, trust, and other non-personal entities - ensuring they’re opened, maintained, and administered correctly in line with CIRO and FINTRAC rules.

About the Role

Reporting to the Manager, Non-Personal Account Operations, you will be a core member of the team responsible for the operational execution of corporate and non-personal account onboarding: reviewing KYB/KYC information, verifying documentation, and updating systems so accounts are ready to use and easy to service.

You’ll work closely with other team members and your Manager to complete assigned work accurately and on time, proactively suggest next steps, and surface issues or risks when something doesn’t look right. Over time, you’ll deepen your expertise in entity onboarding and become a go-to person within the team for corporate account processes.

In this role, you’ll:

Execute corporate & entity onboarding and maintenance

• Process day-to-day onboarding requests for corporate and other non-personal entities, including reviewing KYB/KYC information, beneficial ownership details, and corporate documentation with a high level of accuracy.
• Complete assigned corporate account opening, updates, and maintenance tasks across our systems, ensuring data is captured correctly and records are kept audit-ready.
• Follow established SOPs, checklists, and runbooks for corporate onboarding and maintenance, asking for clarification when edge cases or ambiguous situations arise.
• Support more complex scenarios (e.g. changes to directors/owners, signing authorities, or corporate structures) by gathering the right information, documenting the scenario clearly, and partnering with Senior Associates or your Manager on next steps.

Deliver accurate, reliable, and compliant operations

• Perform error-free and on-time tasks and analysis with appropriate support from the team, conducting basic quality control and reality checks on your own work.
• Use operational tools to track work, monitor progress against SLAs, and keep your Manager updated on volume, backlogs, and any blockers you’re facing.
• Maintain strong awareness of CIRO and FINTRAC expectations for non-personal entity onboarding, following all security and privacy protocols and escalating potential risks promptly.

Support process improvement and documentation

• Work with your team members and Manager to suggest and develop scrappy, actionable improvements to day-to-day workflows (e.g., simplifying checklists, improving templates, tightening controls) that make corporate onboarding more efficient and reliable.
• Help maintain and refine SOPs and internal documentation by flagging gaps, inconsistencies, or confusing steps you encounter in your daily work.
• Participate in small projects and experiments to streamline operations and contribute feedback on new tools and features from an operational perspective.

Collaborate, communicate, and grow

• Work closely with teammates in Registered & Complex Accounts, CXO, BDR, Funding/Internal Transfers, AML, and Compliance to resolve account issues and provide clear, hypothesis-driven updates on what’s happening and what you recommend we do next.
• Engage effectively with others by listening actively, being approachable and collaborative, and building strong relationships with peers and broader teams.
• Take an active role in onboarding and supporting newer team members in your areas of expertise (e.g., walking them through standard processes or sharing tips you’ve learned).
• Take ownership of your professional development by setting up PD chats with your Manager, seeking feedback proactively, and acting on both formal and informal coaching.

What You’ll Bring

• Operations experience in financial services: 1-3 years of experience in operations, back-office functions within financial services (e.g., brokerage, banking, wealth management, fintech) with exposure to onboarding or account administration.
• A minimum of 1 yr experience working with corporate, trust, or other non-personal entity accounts in a CIRO-regulated dealer or similar environment.
• Familiarity with Canadian regulatory frameworks and documentation requirements related to onboarding non-personal entities (e.g., FINTRAC, CIRO, CRA guidance for account opening and recordkeeping).
• Solution orientation & problem solving: You’re curious to improve day-to-day issues, identify issues and offer solutions (not just problems), and use a structured, hypothesis-driven approach to your work - even when tasks are repetitive.
• Attention to detail and analytical rigour: You perform error-free, on-time tasks with support, are meticulous with details, and are comfortable working with spreadsheets and operational data.
• Prioritization and ownership: You’re starting to use an 80/20 mindset to focus on the right things, take responsibility for completing your assigned work well and on time, and ask for help at the right moments to avoid yield loss.
• Clear, structured communication: You communicate in a simple and structured way, focusing on the “so what” rather than just the process, and you prepare for meetings or check-ins with clear objectives and questions.
• Team mindset and professionalism: You’re positive and motivated even in difficult situations, act respectfully and professionally, and contribute to a collaborative, inclusive team culture.