Mission Support Manager (Regional Support & Technical Account Management) - Northern Europe

Your Impact

As the Mission Support Manager, you will drive customer success and technical adoption of Axon products and solutions, ensuring a successful adoption and use of our technology for the Public Safety and adjacent sectors in Northern Europe. Axon seeks professionals who can operate at the tactical level and drive adoption through persistence and execution.

Your Day to Day

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
• Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
• Follow-up on all requests submitted from customers.
• Collaborate with the sales team to support existing customers.
• Manage tickets and RMAs, working with internal teams from issue identification through the entire lifecycle of adoption.
• Travel may be required, up to 40%, nationally and internationally.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty and retention.
• Proactively identify opportunities to suggest new and innovative ways for customers to succeed with Axon products.
• Facilitate integration with existing customer platforms.
• Handle installation and commissioning tasks.

What You’ll Bring

• Fluent in Dutch and English (written and verbal communication skills are essential).
• Tactically focused on managing customer success adoption.
• A mission-driven mentality with a drive to execute on tasks.
• Strong technical foundation including working knowledge of:
• Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
• SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
• Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
• Integration patterns, system interoperability, and enterprise application ecosystems.
• Technical troubleshooting across software, networking, configuration, and infrastructure domains.
• The ability to legally live in the territory and travel to other countries as required (may involve obtaining work and travel visas).
• The ability to work effectively with all levels in an organization and build strong partnerships.
• Strong computer skills, including proficiency in MS Office, CRM, and collaboration tools (e.g., Salesforce, Trello).