Pre-Sales Sales Engineer (Latin America) - Bogotá, Colombia

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.

Life at Axon is fast-paced, challenging, and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is the developer and manufacturer of conducted electrical weapons, body-worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age-old problems in digital video capture, the Axon team has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products.

Axon is seeking a high-energy, results-driven pre-sales sales engineer who thrives on pitching technology to leadership, support staff, and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, excelling in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space.

Location: Bogotá, Colombia, with travel up to 70% across South and Central America.
Reports to: Sr. Manager, Latin America

What You’ll Do:

• Achieve mastery of all Axon technologies/products
• Lead business and technical presentations effectively using exceptional written and oral communication skills
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners for growth within their customer base
• Effectively position the technology against competitive offerings
• Represent the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings accordingly; assist prospects with initial configuration and orientation
• Improve or develop technical documentation to ease understanding and customer/channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quotes
• Perform other duties and projects as assigned

What You Bring:

• Willingness to travel
• Fluent Spanish and English, Portuguese is a plus
• Assist Sales with presentations and analysis to enlarge customer portfolio
• Training new employees
• Document translation and verification for new products Axon brings to the market
• Assist Sales Executives in commercial offer documentation
• Educational background:
• Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience
• Professional background:
• 4+ years customer-facing pre-sales or consulting background required
• 3+ years of experience with public procurement in Latin America
• Experience selling SaaS-based solutions
• Experience in End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies
• Intellectual curiosity, humility, accountability, and a positive approach
• Strong Technical Writing skills to provide professional responses to customer RFPs/RFIs
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking, and exploitation tools and methodologies
• Basic knowledge of computer hardware, operating systems, and storage devices
• Ability to work independently with substantial latitude for action and decision-making while maintaining focus on achieving optimal outcomes as part of a collaborative effort
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, and ability to work cross-functionally
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as CCNA, CCNP, ComTIA Network+, WCNA, etc.
• Experience with Law Enforcement technology solutions and public procurement in Latin America is a plus